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This entry did not meet HomeStars review criteria.
We are grateful for your business and that you took the time to share this. We are very proud of our team and the work they do. I will ensure your kind words are passed along to both Troy and Dennis.
I am unsure how to respond to this review as I can not tell if it has come from a customer we have done work for or not. If we have done work for you and you are unhappy with the charges I am sorry and would be happy to discuss this with you. Our business practice is to be as upfront with the customer as possible. We let the customer know how much our diagnostic charge is prior to dispatching our technician. We have flat rate pricing on our service repairs that we would present to you before making the repair. You would have been given the choice to have us do the repair or source it somewhere else. If you decided to source it somewhere else you would have only been responsible for the diagnostic charge that you were made aware of prior to the technician being dispatched. If you were looking to have modifications done to your system, (ie, duct work added or removed, equipment moved to a new location, etc) we often quote that on a time and material basis and let you know our hourly rate and a rough estimate on the materials. If something went wrong with your service call and we were not friendly I would appreciate knowing what happened so I can prevent this from happening again. My name is Jacob Carr and I am the Operations Manager at Nottawasaga Mechanical. Please feel free to contact me directly to discuss your experience.
Geothermal Heat Pump Installation and Service
Commercial Service Call Disaster!!!
Our original service call was on July 15, 2011. Our technician found that your freezer was being drained with cpvc (plastic) when it should have a copper drain. The heat wrap cable burnt a hole through the cpvc and caused a backup of condensate into the drain pan. We replaced the drain with copper, and replaced the heat cord that was damaged.
Upon further investigation the unit was low on charge. We added a dye capsule to help find where the leak may be coming from. No leaks were found so we added refrigerant to the system to bring it up to the manufacturer’s specifications. A check valve was ordered for the suction line as original installer did not put one in at install. This valve is required to prevent migration from cooler to freezer.
We were there for 3 different problems with return visits to fix the diagnosed problems as we did not have the materials needed on the truck.
1- Drain line diagnoses and drain line repair.
2- Low refrigerant charge, add dye capsule, return to check for leak.
3- Burnt contactor, replace contactor and wire.
All 3 were separate issues that were affecting the freezer and were chargeable calls. We did not cause any of these problems.
After many calls to you and no reply we were forced to send your account to a collection agency. You were only concerned about returning our calls once the collection agency told you the case would be going to small claims court (almost 2 years later). You then decided to make us a cash offer that was a third of the owed amount.
You referred to a “Mark” as the owner in a previous letter to our company, and now it is Paul. Neither are the owners of Nottawasaga Mechanical. Paul is the service supervisor at Nottawasaga.
The technician you refer to is one of our most educated refrigeration techs on staff. He holds a 313A commercial refrigeration license with over 9 years experience. This is a 5 year apprenticeship with a written exam that he scored over 80%. During his apprenticeship he took part in the Ontario Skills Competition where he received a Bronze medal for his refrigeration skills and knowledge. He teaches the Advanced Residential and Commercial refrigeration courses at George Brown College. He also holds a G2 gas license and is a Registered Electrical apprentice. I think this list of accomplishments speaks for itself.
There has been no mention of the system breaking down in the last 2 years and extra costs incurred to fix it, so I would assume that when our technician finished the work the unit was in fact repaired and in good working order.
I am assuming you realized it would be in your best interest to pay the full amount prior to going to small claims court because payment in full has just been received (2 YEARS LATER). Thank You.
Installation of gas range and rangehood
Unfortunately we are just reading this now. Our rates for this type of work are on a time and material basis. This would have been discussed with you and agreed upon prior to our technicians coming to your home. We do not send someone out to quote every gas pipe job. We always let the customer know our rates and rough material cost, from the description given over the phone. We always try to send 2 men for this line of work as it usually requires 2 men. We send these technicians out in one truck to cut down on travel time charges for the customer. We could have sent these men in 2 different vehicles but then there would have been an extra travel charge. I do apologize that you were unhappy with our service.