M O in Nepean

Update: four years in, and we have major issues! The installers did not put in enough ventilation and we had lots of condensation in the attic over the winter, causing water damage and mold. Local installer said they would "make it right". First, they said they would charge me for the repair. Then, they've ghosted me and won't return my calls. I had to become and expert in attic ventilation to argue my case, and even got outside consultations. They're in the wrong but won't help. BUYER BEWARE! 3/5 because we had a bit of a rough start in the quoting process - after some calls to head office, things were resolved and the project got under way. The workers were polite and mostly cleaned up after the job (though a few stray metal filings were found). Overall, we are satisfied with the end result and are hopeful this will be the last roofing job we'll need at this house. Here's how London Eco could have earned the next two stars: - Better communication between the estimator and the job crew - I had to ask the onsite crew to do some things that the estimator told me would happen. - A little more finesse with the details - e.g. the caulking looks like it was applied in a hurry - One about the product itself: the snow/ice-stoppers need to be painted on both sides. - For a 5/5: I had a couple of spots where fascia was coming off. It would take 2 seconds for a professional roofer to nail it in, and make for a very happy home owner!