Stay Away - Lost my stuff and they don't care
Absolute nightmare. I cannot stress how they do not care even remotely if you have a concern or need information of any kind (even dates, estimates, anything at all) They lost some of my furniture and basically disregarded my follow-up because it was out of the claim range. I do not want a claim. I want to know what happened to the rest of my bed! That was the whole reason I chose to use a mover instead of getting new stuff.
- Approximate cost of services:
- $1,100.00
- Company Response
UPDATE:
We are sorry about the fact you judge the whole move by this incident when the rest of the move went smoothly.
It took us sometime to find your bed frame but we finally located it and delivered. Now your review needs some adjustments to reflect actual information please.
Best regards,
Centennial MovingOriginal responce:
Chris,
Thank you for taking time sharing your experience with our company. As we informed you during our email correspondence we didn't stop looking for the missing parts and we'll keep you updated, however, it becomes more problematic considering the time elapsed from the date of delivery.
We are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity.
Best regards,
Centennial Moving