I recently purchase a new home in Richmond Hill area. I heard a lot of good things about Grand Alarms on forum before. I spoke with one of the customer service representative Amanda Powar. She was very informative and helpful. She was able to answer all my inquiry and she was very patient to listen to all my concern on the alarm system. She is a great helper and I would recommend her to my friends and family when they call Grand Alarm to setup their alarm system. Great Job Amanda! Appreciated your help!