UPDATE So after I posted my experience I received a call from Dana who apologised for the lack lustre experience. She aslo offerred to pay for the rug doctor rental and sent us a complementary offer in the mail. I didn't post my experience for the hope of getting any freebies, I simply posted what I felt- hoping that the angst caused would be acknowedged and it was. The damage control shows that the company does sincerely care about its customers, and I understand we all have bad days. however this experience has shown that the company does care and strives to be the benchmark in customer satisfaction. sometimes an apology says eveything .
- Approximate cost of services:
- $189.00
- Company Response
Hi Celena, I want to start off by apologizing for your experience - your review certainly describes a situation which falls below the standard of customer service we strive for. There are occasionally circumstances beyond our control which might put our cleaners behind schedule, but we understand that your time is valuable, and I have no excuses for how the rest of your appointment went. Please telephone our office as soon as possible at 780-455-2881 and ask to speak with one of our managers (Dana or Matt).