On July 20th 2009, we signed a contract for bathroom cabinetry with Fairway Kitchens and gave them a deposit of $475. On that date Fairway Kitchens proprietor Pat Horning and an estimator Harry Greene came to our home to do the measurements for the items we wanted (a linen tower, a medicine cabinet and a corner vanity unit).
We indicated that we would need the completed units by early September to coincide with the completion of the bathroom renovation. Our contractor completed his work on schedule, we called to arrange pick of the vanity and were told it was ready, however, when we arrived for pick up we were told it was NOT ready. I had made a special arrangement with my contractor to bring his truck for the pick up.
On Sunday September 6th Harry Greene came to our house again to re- measure for all cabinetry items as apparently our file had gone missing. Foolishly we gave him a check for an additional $700. After seemingly endless weekly visits to the showroom on Bermondsey and fruitless conversations with Guy ( General Manager) and Eddie (workshop employee) the vanity base, linen tower and medicine cabinet were scheduled for delivery on October 26th....did not arrive...so we asked for October 27th...again did not arrive...same on October 28th. Not once did we receive a phone call from Fairway Kitchens to explain the delay.
In late November Fairway Kitchens delivered the units but they were either incomplete or very poorly constructed. For instance, the crown molding on the linen tower was very loose and has now broken off; the shelving does not fit; facing on the second drawer is cracked; finish on the right side of the base is chipped;the door that was sent does not fit. Another example - the middle panel on the corner vanity is off center and the drawer panels do not close flush with the vanity frame. Yet another example - the panelling on the medicine cabinet door was installed horizontally rather than vertically and we were not provided with the glass shelves for this item.
The door knobs for all units were not what we had ordered and had to be replaced - this took two trips to the showroom. We are still awaiting soft closing hinges for all units.
We are completely dissatisfied with the product and the customer service at Fairway Kitchens. This company has delayed the completion of the renovation of a small bathroom by three months and counting.
Conversations with other customers indicate identical issues and frustrations.
We feel we have no other recourse but to hand this matter over to our lawyer.
We strongly suggest you carefully consider your options before signing a contract with Fairway Kitchens.
- Approximate cost of services:
- $1,500.00