Sears Canada (Square One)

Sears called twice yesterday confirming delivery between 7 am and 1 pm. My wife stayed home for the day to accept delivey. They never showed up. The tracking system on their website is not working. Called Sears; they had no information and said something must have happened...duh. I tried to give my order number but the agent would not take it. They said wait 3 to 5 days and, if I don't hear anything, I should call them back. In today's day and age this is unbelievably poor service.