My interactions with Reliance Home Comfort Services and Rental Equipment have been consistently disappointing. The conduct of some of their staff, particularly certain technicians, has been concerning due to their unethical and unprofessional behavior towards customers. While acknowledging that some technicians are commendable in their service, I encountered a regrettable incident in the past. Despite this, I extended another opportunity, only to face a situation where a technician departed without resolving the issue, leaving equipment exposed and water running. This led to a flood in my basement, resulting in damage to carpets and other belongings.
My attempts to address these issues with Reliance have been met with extensive delays, prolonged waiting times, and inconsistent information provided by various representatives. After several weeks, I received a single email contact, but subsequent attempts to communicate and seek resolution have gone unanswered, despite multiple reminders.
I strongly advise anyone considering their services to thoroughly evaluate the contractual terms and reliability before entering into any agreements. Verbal assurances seem to differ from actual practices, which can lead to misunderstandings and disappointments for customers.
- Approximate cost of services:
- Company Response
Thank you for your feedback. If there is anything I can assist you with please email me with your account details to firstname.lastname@example.org - Gemma