Reliance Home Comfort

Heating & Air Conditioning
51 Simcoe Street South Oshawa ON L1H 4G4
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85%

This is the average rating based on homeowner reviews.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (10155 reviews)

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R.Mi from Etobicoke
R.Mi from Etobicoke
9 reviews Toronto, ON

First Review

0/10

AC not working

AC broke down after 2 weeks of being maintained cleaned out. The 2nd tech came, did not call me as they are supposed to call before arriving. Within 5 min he ran off claiming the AC was frozen. When I called Reliance the ``advisor` insisted I make another appointment, when I was trying to figure out why the 2nd tech ran off. Turns out the tech left in his notes that no one was home, when there clearly was. Now I have been waiting for customer relations to call me back since yesterday as I have had to put in a compliant for all that`s happened. And no one has called back. For a company so big on customer satisfaction, I am surprised at their poor treatment of me and their unprofessional handling. I am left with an AC unit that does work and a $300 bill.

2 of 2 people found this review helpful.
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Company Response

Sorry to hear about this experience. If you can email me your address or account number I can take a further look into this for you. jdeboo@reliancecomfort.com ~Jessica

Private User
Private User
Private User reviews Ottawa, ON
10/10

Reliance Guys are Awesom!

I have had multiple service guys come to the home and have all been very professional! I would recommend Reliance to anyone. I have never had an issues, they give me piece of mind.

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@cruz_realtor
@cruz_realtor
1 review Oshawa, ON
10/10

Reliance, Tech. Dino

As a realtor, it’s hard to find reputable people that know about HVAC & that give you truly helpful advice. I highly recommend Dino when you need an honest opinion & an final word on what the problem is & how to fix it. Just high quality service, thank you for all the help!

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Colleen in RAMA
Colleen in RAMA
0 reviews , ON
6/10

Hot Water Tank

I was happy with the polite service guys however unhappy that it took a week and four service calls to have hot water again. Not once did I receive a call from a manager regarding a family without hot water for a week. 3rd visit tank caught fire. I was assured by telephone conversation that 3rd visit would come prepared to fix unit. I had family visiting for weekend from out of town and they left early due to water situition. This should have gone on for this long.

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Carla H in Whitby
Carla H in Whitby
0 reviews Whitby, ON
10/10

New AC Instalation

The guys were very professional and explained everything to me about what they were going to do and what they did.
I recommend this company to my family and friends .

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DEECRUZ in Oshawa
DEECRUZ in Oshawa
0 reviews Oshawa, ON
10/10

Kitchen Faucet

Service man (Ross) quickly fixed our leaky faucet.
Very knowledgeable and took time to explain to us what he did and what needed to be done. Pleased with the work done and didn’t take much of our time also

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Connie in Guelph
Connie in Guelph
0 reviews Guelph, ON
10/10

A/C

A/C was not working Gary arrived at the Specified time ask a couple Questions Went right to work at the AC up and running very quickly very cheerful and pleasant service person would ask for him again to Service air conditioner or furnace

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Private User
Private User
Private User reviews Oshawa, ON
10/10

ac inspection

Fast. .
Called yesterday and appointment made over the phone for next day.
Serevce tech was on time friendly and found the problem and fixed it quickly..
Now that's a service call!!
Thanks

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Company Response

Thanks so much for the wonderful feedback! This is so great to hear! ~ Penny

Private User
Private User
Private User reviews Thunder Bay, ON
10/10

Install Heating Air conditioning

The Home Comfort team did a great job. They were courteous, hardworking and efficient. They arrived on time aned explained everything thoroughly. Would always use Home Comfort. It is a reliable company.

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Company Response

Thank you for sharing your comments and review with us! ~ Penny

Private User
Private User
Private User reviews Oshawa, ON
10/10

checked ventor motor and reworked venting...

service gentleman was here right after he called...professional and thorough. he took the time to listen to my explanation. He explain to me what he was going to do to before he did it.

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Company Response

This is so nice to hear! Thanks so much for the wonderful feedback! ~ Penny

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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