(actual cost was $0) I have been putting off getting a new water softener. I wish I hadn't waited so long. A friend told me to check into renting and I'm so glad I did. The whole process was easy. I filled in an online request and had a plumber at my house the very next day (he called first). Jesse was friendly, efficient and answered all of my questions without any pressure. Two days later I have a new water softener and the old broken one is gone. I'm so happy to have this problem solved.