I recently took out the Furnace protection plan from Reliance home comfort. The price per month is quite reasonable considering the cost of parts to fix your furnace. Included in the package was a annually furnace tune up. I booked appointment with the Burlington office. The technician was running late but did call to say they would be there soon. The technician performed a check list of the furnace and answered any questions or concerns. Upon entering our house he did identify himself and showed proper id. He was very personable, knowledgeable, and professional. I would recommend their service to any friends and family.
Sorry but i forget the technician's name but it was the Burlington branch team member #0660.

Daryl # 2105, came by today to service our furnace. He was pleasant to deal with and very efficient and thorough during the inspection and was quick to resolve the issue. 5 star service .

Thank you!
Eric and Rosemary

Thanks to Steve from Reliance Home Comfort for his punctuality, professionalism and excellent customer service when he assessed and resolved a power issue affecting my water tank on Mar. 4/19.

I had Mark from Reliance Home Comfort come out to work on a few plumbing issues today (February 13th). This isn't the first time Mark has been here to my house. Mark is extremely knowledgeable and conscientious. He has been able to fix plumbing issues in my house that other servicemen were unable to fix. I am extremely happy with his plumbing knowledge and level of service. Reliance is very lucky to have such a great employee working for them and he should definitely be given a commendation.!

Tried contacting this place to arrange a visit to have my furnace looked at. No response on the number listed so I went to the online booking to arrange for someone to contact me back. I never heard from anyone all day and not even an email acknowledgement that a request for a appointment was received. I see customer service is not a strong suit for this company. Good thing this was not an emergency.

Got maintenance service with Chris C. from Reliance. I felt very comfortable with him and felt that he knew his stuff. He recommended a few things to me and gave a great overview of my furnace, what could go wrong and some advice on future furnace replacements. All in all he did what I expected and then some.

Tom was personable, seemed efficient, and was very helpful answering my questions and giving me info on the functioning of the furnace , AC and thermostat.A few adjustments were made to ensure function of the equipment.

I am paying for full support for heating, HVAC and plumbing. Good service but always arriving late to the time-frame agreed. If your workers could stick to the hour they say they will show up, I would even give a better review

My 10 star rating is for the support of Customer Resolutions representative Roxanne, who was the 1st administrative contact to have impact on our situation and for the resolution by Technical Expert Jim... Our 5 month old rental furnace stopped working, an initial technician ordered parts but it was the 2nd that made all the difference when more were needed and there was to be considerable delay. Jim of the Cambridge field team thought outside the box, professionally and efficiently presented himself to restore our comfort and full furnace function. Both were exceptional representatives for their company and offered excellent customer service, thank you.

Brandon (3102) and his colleague carried out a water tank replacement (which we rent) and replacement water stop valves, which were recommended to replace our old rusty taps. They were both friendly, polite, considerate, clean and efficient. I’m very happy with the quality of work and their attitude.