Our home needed a new furnace and Reliance sent a rep over to speak with me. The rep gave false and misleading information which is why we signed the contract. The rep told us that we would be renting the units, we would receive free rent for 9 months, a free Nest, and over $700 in rebates. None of this would be at any cost to us, and all we were responsible for was the monthly rental charges. I asked what would happen if we moved out, if the charges would then go to the new home owner, and the rep said yes. She said YES, that the new home owners would then take on the rental fees and I would not have to pay.
The monthly rental charges were almost $300 a month, all of this we thought was necessary because we were first time home buyers and the rep assured us we needed.
Two years later, we sell our home to find we now owe Reliance over $10,000 in equipment charges because they can put a lean on our house. We could not transfer the rental charges over to the new owners like we were originally told. Our only option is to buyout the equipment. We had no choice, and we paid out. After the payout we closed our account, or so we thought.
We called them the day after the payout to confirm the account was closed and paid out. They assured us it was. Two months after the payout the bills keep coming. Now they say that we owe them money for the water tank. They are continuing to bill us and say that there's nothing they can do EVEN THOUGH WE DON'T LIVE THERE and we have to pay it unless the new home owners take over.
Every step of the way, we have been provided false information. The issue is not that I had to pay for something, not thoroughly understanding the contract is my own fault. The issue I have with this company is the that the reps will say anything to you, whether or not it is true. These are not honest people.