Reliance Home Comfort

These guys are terrible, booked an appointment for annual service on my furnace yesterday from 7am-11pm but never show up. Called them again, re-booked today from 10am-2pm, still no show. I paid over 300 bucks to these guys for lousy service like this and this is not the first time happened to me, wondering why I am still with them. Imagine if my furnace break down in the -30C.

Last time same thing happened when my water heater broke, a contractor from another company for reliance showed up a day later from the original scheduled promised time for the repair after many phone calls to beg them come over. Each time all they saying is to send an e-mail to the on route contractor to call me but never did. This is it, time to move on to their competitor, I have nothing to loose but these lousy R E L I A N C E!

Reliance sent Angelo to service our furnace, he was very professional and friendly.Very thurough, Angelo went above & beyound to save us money ad we are very greatfull. Thanks Angelo

I just cannot believe Reliance has an average of 8.5 in reviews. I can honestly say that I have NEVER been treated so poorly by a company, CONSISTENTLY. They are on complete different pages. I'm trying to leave them but I am just stuck with them....... Stay away.

We had no heat for 72 hours, but thanks to Derek (2393) we saved a boat load of money and he was able to get our furnace running and his knowledge on what to do next was unbelievable.

Our house is now warm and safer because of Derek!

We recently had our water heater replaced by Reliance, there was a small issue with the installation. Reliance corrected the issue and promptly offered me free rental for 3 months. I was also in need of a furnace and air conditioner. Kermit sent out his best salesperson and assured me that we would get a great deal for our trouble. I met with Joel Matthews. He was very knowledgeable and quoted me with a great rate and within 3 days we had a new furnace and air conditioner. The installers were neat and professional. Thanks to Kermit, Joel and the installers for a job well done!

Your Sr. Technician John S. was prompt, professional, able to ascertain the problem quickly and very efficiently in execution of repair!! BEST SERVICE FROM RELIANCE!! Excellent Technician!! Wish that all of your techs were this good!!

i had a technician in today and his name was paul.he left me his card and his id# is 2485.i just wanted to say that he was very polite and helpful.he showed me where my water to my house was just in case of a flood as also my gas to my water heater.i feel better knowing that information.im glad to be a customer of reliance and i hope everyone there is as nice and helpful as paul.thanks again

I would like to thank Joey D #0977 for a job well done. Service was great and the finish work was and impeccable

Once again, thanks for a job well done

Mark

6:30 a.m. no hot water. Confirmation emails for service sent at 7:23 & 17:00. Twelve hours later Steve W. ID #1433 installed new tank. Great and prompt service. Thanks Reliance.

Hot water wasn't working so we called Reliance to come service the problem. Wes called ahead and was here within the time specified. He fixed the problem within 5 minutes. Wes was very kind and helpful. We would highly recommend Reliance to any homeowner. Thanks for the great service!