I have been paying insurance for 2 years so I can have peace of mind incase something happens to my Air Conditioning/Heating system.
When I did have a problem, Reliance tells me that they don't touch my High Velocity System!! Well then why did you take my money for 2 years? Why did you not check what system I have before you took my money? How do you think it feels to have insurance, need help on a record hot week, and then be left in the cold?
To top it all off, I get charged $89 service fee, and $1800 for a crappy used circuit board in a stapled plastic bag on my doorstep with no signature, that anyone could have taken!
I had to spend so much time getting this rectified, all for nothing!
(I had to find another independent company to help me, thank God for them).
- Company Response
I apologize for the experience Cynthia and would like to look into this situation. Please contact me at email@example.com with your contact/account info and I will escalate this issue for review. Thank you. RM