Reliance Home Comfort

I had my AC and Furnace installed on June 4,2014.Matt Santos,Home Comfort Advisor, was excellent. He was very thorough and professional.Matt,was very helpful from the process of installation and following up on our claim for the damage done to our dryer.He is very efficient and prompt in replying back to our calls.Thank you Matt,we are sticking to Reliance .I would recommend Reliance to anyone,excellent service.

When cleaning air filter I decidedd to call for a inspection/cleanup. I was set-up with an appt the same day. Jamie (I.D#0302) was fast friendly and efficient, carried out the work in a good manner and left us assured that things were in order and working well. I recommend anyone wishing to have peace of mind that their system is working well have it done as we did, before a problem arises.

The reliance team who proposed and installed our furnace and air conditioner was friendly and knowledgeable about all possibilities for energy efficiency and future savings. The installation process was non stressful. The decision on the type of products to purchase was made easily and the they were installed the following day. All was said and done two days later. Wow. Thanks Reliance.

Customer service was very poor in my opinion as it relates to making it easier to schedule a cancellation of service by completing the online move form. I received an automated email stating that a representative would contact me within 3 business days. After 8 days of waiting, I finally had to call myself to confirm they had received the notice of my move. Let me say that if you want to serve an online generation with fast, effective and efficient.service you have to follow-through on what you promise. VERY disappointed in the lack of online serve response.

Just wanted to say a HUGE thank you to Matt Santos. He provided excellent service when my hot water heater wasn't meeting my needs. He recommended a tankless and found a way to have it installed when others said it was impossible. Thanks again Matt!

Started this in April still not 100% Switched from Oil to Propane.
Contractor left mess, yes it was spring, Missed apointments, cause extra charges. Sales rep messed up paperwork. Still waiting for my rebate 2 months later. Bills showed up though. I am not sure I got what I am paying for. Reliance OK but watch who they subcontract out to. Financing the draw poor service the result. Have not even turned it on yet. no idea how. Will be getting a service call in the fall.I normaly do not Rate service of Companies, but this headach has caused me to warn the next poor sucker.

Bruce, team member 3158, was excellent. His thorough and professional amnner was really good. His manner in servicing our unit was very professional.
So glad I have Reliance Home Comfort.

Thanks!!

Mike really was fantastic, great customer service. First person who answered my call was awful. Would not set up service call until I renewed contract. Second person on phone was good as well.

Great service. I will recommend this company to others. Their work was quick, quality, and they were very friendly and considerate. We have a child that slept through their entire visit.

I had my AC and Furnace installed as suggested in Feb, 2014 while my old AC unit was still working fine. The technicians came and started the AC in May, then in June I see severe leakage around the furnace. First technician said it's just the filter, and I changed the filter. No surprise, the leaking is still there. Another technician came and told me there's a leakage, he will ask another one to come for testing. The third one came and finally fixed it.

This is frustrating as I have to take time off work to stay home for appointments. And had to go through this three times to fix a problem that I should not have in a newly installed AC. I just opened the AC unit for one month and there's already problems.

Seems like Reliance is trying to tie their customers with their rental program to be worry free. I shouldn't be worried about the newly installed unit for at least 3 years, even if I'm not with the rental program!