Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13508 reviews)

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Dave Killham from Cambridge
Dave Killham from Cambridge
1 review Cambridge, ON
10/10

Water Heater Maintenance

A Reliance technician came to fix my water heater and he was terrific, explaining a number of other issues to me and taking the time to ensure I understood! A very impressive and enjoyable service call, cheers.

Approximate cost of services:
$0.00
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Company Response

We appreciate this feedback Dave. Thanks for sharing. ~ Rich

Christian from Markham
Christian from Markham
1 review Markham, ON
8/10

Water heater

We had our water heater not working so I called reliance. They said the very next day someone would come and fix it. Surely enough Stan Skorka came and explained in detail the problem. He was quick and very generous to explain things. I recommend Stan as a trusted advisor when it comes to water heater and other Hvac concerns.

Approximate cost of services:
$0.00
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Company Response

Great news Christian. Thanks for choosing Reliance and for sharing your experience. ~ Rich

Hans Jacobs from Burlington
Hans Jacobs from Burlington
1 review Burlington, ON
10/10

furnace & a/c service

Reliance Team Member Bryan, #3705 serviced our furnace and a/c system today and did an excellent job. He gave explanations of his findings as he worked, which was much appreciated.
Team Members like Bryan are the reason that we always request an actual Reliance employee instead of a contractor, since we have had poor experiences with the contract workers in the past.

Approximate cost of services:
$300.00
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Company Response

Great news Hans. Thanks for providing this valuable feedback. ~ Rich

Janis Hayes from Hamilton
Janis Hayes from Hamilton
1 review Hamilton, ON
10/10

central air

I had a new central air system installed within 3 days. I was amazed and delighted with the speed, professionalism and care that was provided by salesperson Beth Maclellan and installers Jeff 103 and Len 3268. Thank you for everything.

Approximate cost of services:
$2,600.00
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Company Response

Thanks Janis. I will be sure to share this feedback with Beth, Jeff, Len and the entire team. We appreciate your business. ~ Rich

John Zagala from Brampton
John Zagala from Brampton
2 reviews Brampton, ON
10/10

Yearly Maintenance

Once again my trusted serviceman Frank Amirrajab did a bang up job and had excellent customer service. Frank's a great guy to work with and I'm delighted to have him as my regular service person.

Approximate cost of services:
$0.00
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Company Response

Hi John,

Thanks for choosing Reliance Home Comfort! We appreciate your business ~ Penny

Jim Reaume from Hamilton
Jim Reaume from Hamilton
1 review Hamilton, ON
10/10

Home Furnace and Air install

Our install crew was truly amazing. They took into consideration all factors and came up with an excellent install plan and followed through perfectly
Installers were Dylan K and Wes R and I'm very appreciative for them.

Approximate cost of services:
$6,000.00
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Company Response

Thanks so much for choosing Reliance Home Comfort Jim. We appreciate your business. ~ Rich

Alessia from Vaughan
Alessia from Vaughan
1 review Vaughan, ON
7/10

Hot water tank

Got water tank was not working, called reliance within a day Wes and Thiru were at the house fixing it within the time needed! They fixed the gas valve and explained in detail the problem that occurred.

Approximate cost of services:
$26.00
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Company Response

Thanks Alessia. Based on this great feedback, I'd like to learn more about what we could have done to receive a rating of 10. If you have any additional feedback, please contact me at rmassingham@reliancecomfort.com. Thank you. ~ Rich

George M from Kingston
George M from Kingston
1 review Kingston, ON
10/10

Rented an AC this summer

I recently called reliance to have a service technician come out to my house. He recommended that I look into getting a new unit as mine was 15+ years old. He gave me the number of a sales representative within the branch. A couple days later I called to set up the appointment and had the unit installed in less than a week later. Already notice a difference in my home being colder. Thanks Reliance for being so professional and efficient with your service!!!

- George

Approximate cost of services:
$5,000.00
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Company Response

We appreciate this great feedback George. Thanks for choosing Reliance Home Comfort and for taking the time to share your experience. ~ Rich

RayP Waterdown
RayP Waterdown
2 reviews Hamilton, ON
9/10

20 Yr Old Water Heater Leaking

My 20 Year old Water Heater leaking water and blew out pilot light on Sunday so I called Reliance to only find out there is no one to talk to till Monday. Got the pilot light on and had hot water for the next day.
Called Reliance Monday 8am approx. and explained my situation and I was told someone could be out at different time intervals for the day, so I chose 4-8pm and by 6pm or shortly after I had Aman S. come to my aid. He came in looked things over and had the replacement water heater installed by 7:30pm roughly. Aman made me aware of some choices to decide on for the water heater, but overall he was helpful, informative and good natured with everything!

Approximate cost of services:
$0.00
What could this company do to improve their services?
The CSR could have mentioned the options of a shut off valve and the water heater catch tray, so I had more time to think about those options before the tech arrived. Maybe if the prices for these options were not so inflated I would have purchased them.
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Company Response

Thanks so much for taking the time to share your experience Ray. We appreciate your business. ~ Rich

RAUL MALLARI from Ajax
RAUL MALLARI from Ajax
2 reviews Ajax, ON
10/10

air condition

Craig Austin was simply amazing, he was very professional, very helpful and very friendly. I called Reliance and the next day Craig Austin came, inspected my A/C and found the leak, ordered the parts, the next the parts arrived a day after he arrived to install and my air condition was working, Reliance and their employees like Craig Austin did an amazing job.

Approximate cost of services:
$1,300.00
1 of 1 people found this review helpful.
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Company Response

This is wonderful news Raul and we sincerely appreciate the time you've taken to provide this feedback. I will be sure to share it with Craig and the team. Thanks! ~ Rich

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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