Reliance Home Comfort

My ac unit/heater quit on us, we went most of the summer without ac, we called reliance as my family has dealt with them and I have in the past. They were very knowledgeable and were able to explain all te options I had for putting a new unit in. When the day came to put it in the guys were very nice and accommodated my children who wouldn't stop bugging them. They got it in fast and promptly. All in all very happy with the service.

Our annual furnace inspection took place in early August under our Maintenance Service Plan. Technician, Ron M., (#1582) was prompt, efficient, and made a fuss over my dog. The last item was the most important, of course!

Wes has been very helpful and resourceful, he fixed my problem in a timely efficient manner. I'm happy with his performance, would recommend your company and service to others. Thank you reliance

Called union gas in the morning about rusty hot water, they sent a service man John #1485 was clean and polite he change the hot water tank very please about is work was fast.

After 20 years it was time for a new AC / Furnace. Contacted Reliance and met Norman Wong who made the process painless. His follow up after installation and professionalism exceed my expectations. The installers were on time and explained their way through the installation. I am now totally equipped with Reliance from Security to Water Heater to AC/ Furnace and they have always provided great service

I am very happy with the workmanship, but the sales person promised a few things of which are still outstanding. 1. The rebate from the government was rejected due misfiled form. 2. We were promised 6 months no payments, its 2 months and they still withdrawing money from our account. I am very unhappy on how this is being handle.

After the recent flooding event on August 4, 2014 in Burlington, Reliance was out immediately to check our hot water tank and the safety of our home. We met with Rodney Wiens, who was extremely compassionate to our situation and even though he was extremely busy and backlogged dealing with others in the same situation, he came out to personally meet us at 8:30 pm and answered all of our concerns which lasted til 10:30pm. His professionalism and knowledge and the ability to meet us where we were at set Reliance apart from other companies which seemed to be taking advantage of people during this situation. He had a very professional crew, Matt and Neal, who pleasantly showed up on the job at 8am two days after meeting with Rodney. They were also polite, courteous, clean, professional and explained everything thoroughly. They were a joy to have in my home. I also love the option to rent with a maintenance program which is included, leaving extra costs and worry off of my plate in the future. This is my first time filing out any rating and I was so impressed that I personally emailed my friends and neighbours to tell them about my exceptional service. You guys rock. If you need any heating or a/c work done, I highly recommend these guys and I have no relationship with these guys either professionally or personally. This is an independent review of my fabulous experience.

Rodney Wiens
Reliance Home Comfort
830 Harrington Court, Suite A
Burlington, ON
Mobile 905-802-6162
Email: rwiens@reliancecomfort.com

Thanks! Nicole

Our hot water heater stopped working and we noticed a leak. I called and a technician (Wes) came out just a few hours later to check it out. He was very nice and professional (and very understanding of my kids asking all sorts of questions). He determined the tank needed to be replaced and did it in less than an hour - for free since we rent the tank. I was very pleasantly surprised at how quickly everything went - I didn't even go a day without hot water. Wes also set up an appointment for an associate to look at our furnace which was installed at the same time (21 years ago when the house was built) and will also need replaced or repaired within the next year or two.

Couldn't be happier with the service! Thank you!

hot water heater tank burst & Josh Webster was immediately dispatched to our home; within less than 2 hrs he removed old one & installed new vent/piping & hot water heater tank; very knowledgeable & professional, he explained cost & need to replace vent/piping due to updated bldg code changes since last installation; used floor covering from front door down to furnace room & left area very clean after job; highly recommended!

Our AC broke down on Friday, August 8th, 2014 and I was told a rep would come on Sat. to fix it given my monthly service plan. A contractor came and spent 5 minutes and said we would receive a call re: fixing it b/c he did not know what was wrong. I received no call so on Monday morning I called Reliance and they said someone would be out to look at it b/w 1-5 that day. At 4 someone came from TGH and said it could be one of 3 things and that Gloria would come out on Tuesday b/w 1-5 to fix it. I received no service on the Tues. and no phone call. I had taken two afternoons off work and still no service. I called Reliance and they said I was in the contracted out area and did apologize. This was totally unacceptable to me given I was paying a fee per month and had taken two days off work. Finally, on Wed. at 12:30 a Reliance rep, Peter, came and diagnosed the problem. He was very professional and informative just like those we have had in the past from Reliance. I have had a maintenance plan for at least 3 years with Reliance with good service from the Reliance reps. This contracting out service is a joke and very frustrating! They do not provide the same service as the Reliance reps. I also hope Reliance did not pay for the contracted out service for the two 5 to 15 minute visits made to my house! Sincerely, Rob Weir