In Dec.2, 2017, I lived in my new home almost 7 years. My furnace was came from the builder, but it was not working suddenly. I called the original manufacture, but they don't have emergency service and they don't have tech support to return my call. Then, I called Reliance at 2:30 am , the customer service answered my call and they arranged technician "Rurl" to visit me at 8:45 am. He show me my furnace has rust, motor and senor are broken working. The parts and labour will cost me over $1000. It is really out of my budget for the repair and future maintenance. Rurl called to the sales consultant Pat Moncada to find out the alternative solution for me. Pat arrived in my home within 20 minutes. He have a comprehensive evaluation of my needs. He offers me a flexible payment options $84.99 plus tax and he installed a top brand new model furnace immediately. It is not only save my money on maintenance, parts and labours, but it also given me a peace of mind for the after-sales service and warranties. My family and I are very appreciated his hard work and profession. We get back all the comfort and heat in the same day. I will highly recommend Mr. Pat Moncada to my friends and neighbour.