Reliance Home Comfort

Heating & Air Conditioning
51 Simcoe Street South Oshawa ON L1H 4G4
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85%

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Best of 2019 winner 6 timesBest of 2019winner 6 times
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Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (11173 reviews)

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Neal in Thornhill
Neal in Thornhill
24 reviews Vaughan, ON
10/10

Nest thermostat / C-wire addition

Nest Thermostat was exhibiting erratic behaviour with my A/C unit whereby it was ramping up and down repeatedly. In doing some research, we found that the Nest thermostat requires the addition of a C-wire. Contacted Travis at Reliance Home Comfort as per the Nest website. Travis came and added the extra module with no issues. Nest thermostat and my HVAC system work great now.

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Company Response

Thank you for the great review Neal! ~Jessica

Varaleau in Aurora
Varaleau in Aurora
7 reviews Toronto, ON
6/10

New air conditioner and furnace filter

The Reliance salesperson and installation staff were all very pleasant and they were all very happy with Reliance as an employer. (which is important to me) However, they were uniformly disorganized. The AC installer had the wrong coil and had to wait for a new one; ran out of gas and had to run to the store for more; and then forgot to install the thermostat and forgot to leave a cover for the AC. I asked for the AC cover 4x and finally received one that was too small. Ten days later and I still don't have a cover and the thermostat still hasn't been installed. The filter was installed quickly but the installers didn't explain how to replace the filter or what kind of filter to use. They left the instructions at the back of the furnace without telling me. Pleasant staff but very disorganized. I sure hope the AC works.

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Company Response

Very sorry to hear about this experience. If you require further assistance please feel free to email me. jdeboo@reliancecomfort.com ~Jessica

Rick Andress in Oshawa
Rick Andress in Oshawa
0 reviews Oshawa, ON
10/10

Service man

Wonderfully informative and very helpful. Service man was not pushy at all. Answered all my questions and was expedient with the work we needed done. Thank you reliance home comfort.

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Company Response

Thank you so much for your great review Rick. ~Haley

Private User
Private User
Private User reviews Oshawa, ON
10/10

Hot Water Tank Service

Ron was a very knowledgeable service man who was very friendly also. I would recommend that future clients ask for Ron specifically. Also, Ron showed up in less than 4 hours after the initial call for service, which I think is quite remarkable. I did NOT pay for this service as I rent the hot water tank.

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Company Response

Thank you for your great review. ~Haley

new furnace installation in
new furnace installation in
0 reviews Thunder Bay, ON
10/10

New furnace installed

Contacted reliance for new furnace salesperson knowledge was excellent all arrangements made in a timely manner all questions answered installing done as per quoted timeline work dine in a professional manner

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Company Response

Thank you for the wonderful review! ~Jessica

Don in Toronto
Don in Toronto
1 review Oshawa, ON
9/10

Hot water tank concern

It is a 10-year old one and despite setting to lower temp it frequently goes on so naturally concerned about efficiency. Andrew came the next day and assured us of its condition and corrected temp with justification. He also checked the furnace and found some rust and noticed CO sensor expired. Very comprehensive diagnose and professional attitude. wish Reliance included smoke and CO sensor service. Thanks!

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Company Response

Thank you for the kind review Don! ~Jessica

Wayne in Toronto
Wayne in Toronto
0 reviews Toronto, ON
10/10

A/C repair and service call

Our A/C failed previous evening and service request was made after hours with reliance customer support.
Service appointment was promised next morning before noon and service technician ( Johnny ) and service manager ( Frank ) arrived as promised.
After a complex diagnosis ( high-end Carrie Infinity system ) was performed by Johnny , it was determined that a special circuit board was required and a trip to Kitchener to obtain a new board to complete the repair of A/C unit.
In addition to this it was also diagnosed that a capacitor was also needed to adequately implement a reliable repair for this requirement and this part was readily available in service vehicle.
Johnny demonstrated a very high level of professional patience, competence and courtesy which was of significant comfort when facing an appliance failure such as your A/C or furnace.
Manager Frank also provided great support in overseeing this successful service .
Both Johnny and Frank advocated rental equipment for future consideration for replacement equipment for our aging units and a meeting has been scheduled with sales folks at Reliance.
We are extremely gratified we have a Reliance service agreement in effect and will continue to do so .
Thanks to the Reliance team .

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Company Response

Thank you for the wonderful review Wayne! ~Jessica

Private User
Private User
Private User reviews Brampton, ON
10/10

Water Heater repair - professional and quick.

Water from water heater was luke warm. Great response from Reliance starting with the customer care who was able to book a technician the same day, after a few hours. Tehnician very good and pleasant, fixed the issue in minutes. Overall very happy with the profesionalism and response time.

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Company Response

Thank you for the great review! ~Jessica

SV in Mississauga
SV in Mississauga
0 reviews Mississauga, ON
10/10

Water heater repair

Our water heater was not working. When we contacted Reliance , they sent their representative Jasmeet who fixed the problem very efficiently. Thank you Reliance and Jasmeet for your prompt service.

Subha

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Company Response

Thank you for the kind review! ~Jessica

Jade in
Jade in
0 reviews , ON
4/10

Water heater

Water tank was leaking
No one could come out for 3 days
Damage to flooring
Tank had a hole and had to be replaced
It’s not even a year old yet
Poor Quality

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Company Response

Very sorry to hear about this. If you require further assistance please feel free to email me. jdeboo@reliancecomfort.com ~Jessica

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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