I selected SGT to replace laminate with granite for a fairly large kitchen; out of 4 companies SGT offered the best combination of price/value/warranty/good reviews. Overall, the experience was very good, my wife and I are happy with the result. I was dealing with Patricia; great communication, I had tons of questions but everything was extremely well explained, a pleasure to deal with.
There's two small things that caused me to rate it less then perfect: on the installation day it turned out that slabs were not ready, which caused a reschedule to the next day (Patricia called us at the very last moment). This caused a reschedule of the plumbing work to Monday from Friday, so we were left without a kitchen for 3 more days. Another thing was a small dent along one of the seams which I pointed out to installers. Not a deal breaker either - dent is barely visible - so I decided not to pursue further. Overall, great value for money (which I was looking for) but not 100% perfect.
- Approximate cost of services:
- $4,200.00
- Company Response
Dear Pavel,
Thank you for your feedback.
With the best intentions on occasion there can be a delay resulting from one of several reasons. We are truly sorry for the resulting inconvenience. We are pretty good at installing on time - and are very motivated to make 100% of the time. This includes our moving to a larger plant soon - where the jobs will be ready to install at least one day before schedule.
The dent sound like it can be a tool mark - possibly the tool exit point if machined on our CNC's and in thoery should be nearly invisible. However, we want you to be happy 100%.
Feel free to contact us if you want our service person to touch this up.