Moving from house to townhouse
I've used this company in the past and expected the same level of service as previously.....well, it was a disaster.
Someone came to the house a few weeks before the move; most everything was already packed; they determined how large a truck, number of people and time required for the move. I reconfirmed everthing by phone a few days before the move.
So, come move day.....they called in the morning to say they had two times set up for me: 9 am and 1 pm. I said that 1 pm was the time I had ordered, but since the guys were there already, I'd be OK if the sent them ahead. No, they said they'd be there at 1. Well, the truck was 1.5 hours late (arrived at 2:30) ON DUPLICATE KEY UPDATE description=VALUES(description),title=VALUES(title),story=VALUES(story); when i called to find out where they were, they didn't know and couldn't get in touch with them.
Then, after 5 pm, the guys came to say they weren't going to be able to fit everything in the truck. So, I called the office, only to be told there was abosolutely nothing they could do about it. They'd have to take the stuff to the new house and come back for another load; but the guys said, there was no way they were doing that! So, here I am caught in the middle of an argument between the movers and their boss; with everyone saying too bad; my problem. The guys leave to go to take the load to the new house.
In the meantime, the purchasers of the house arrive with their truck and are ready to start moving in. They were really good about it.
Family and friends came to the rescue with a cube van, which they literally filled to the back door! Clearly, they had seriously under estimated the load AND clearly they could have seen long before 5:00 that they were going to have a problem. There is obviously a serious problem between staff and management, and the client is getting caught in the middle.
The guys did a good job, worked hard and moved all my stuff into the new place. They seemed to know their work, were efficient and careful with my goods.
But, management was useless and completely abondonned me.
Obviously I'm not going to be recommending them again.
- Approximate cost of services:
- $1,500.00
- Company Response
We called you the morning before your move to confirm your 1:00 p.m. move. You insisted on a late start because your new home would have issues getting your keys to the house. We acknowledge that we arrived late at 2:30 p.m. because of traffic issues. Not long after, our driver told you that your items in the garage and backyard can not be stacked on top of your household items, as the salesperson also explained to you, so they would come back for a second trip as the new move location was very close. This would not have taken very long because it was only a few items that you ended up putting in a small cargo van. The new people would not have been put out as the house was completely empty when they arrived. Our people have never left a customer hanging in such a precarious position and never will! You have acknowledged what a great job our people actually did for you, does it make any sense that we would be so insensitive to your needs? Our management and workers do everything that is appropriate for the customer to make their move as stress free and economical as possible.