Trueseal Window & Door Systems

Windows & Doors Installation & Service
289 Rutherford Rd. S., Brampton Brampton ON L6W 3R9
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Reviews for Trueseal Window & Door Systems

Average customer rating:
8.5 10 (24 reviews)

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Bill Watson from Mississauga
Bill Watson from Mississauga
2 reviews Mississauga, ON
0/10

Front door sidelight and transom ... leaded glass, privacy

The actual product was acceptable after many months of waiting.
Installers were ill prepared .. did not have the proper tools to initially measure ... should have cancelled then.
A series of delays with a stunning disregard for customer service and particularly communications.
All communications needed to be prompted by us, and when they deemed to respond it was with word, not action.
No idea how they survive in such a competitive markek

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Company Response

I do apologize for the length of time it took us to complete the 2 sealed units for you, it is certainly not our usually lead time for this type of install. Being overwhelmed by the GreenON Rebate program, the manufactures have all been running behind there usual production time frames. When my tech went to pick the units up, he noticed the shaped unit did not conform to the template we submitted and of course the unit had to be remade. We try our very best to accommodate our customers in a timely fashion, but can not install a product made incorrect for your home. Again my apologies you were not satisfied with your experience with Trueseal!

esoto
esoto
1 review Halton Hills, ON
10/10

New front door

The door is beautiful and the installation was perfect. 100% satisfied with the work. Door came on time before winter

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Company Response

Thank you so much for taking the time to share your thoughts with us! It was a pleasure doing business with you both. We look forward to assisting you with any further renovation projects you may have!

Gabriele
Gabriele
1 review Halton Hills, ON
10/10

Whole home window installation

Trueseal provided excellent customer service throughout the whole process. It was a pleasure working with Deb and her team. The installers did a great job and my new windows look great! Gabriele S, Georgetown

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Company Response

Thank you Gabriele, for taking the time to share your thoughts with us! It was a pleasure working with you. I am looking forward to coming by to take some photos!

Lou E.
Lou E.
1 review Brampton, ON
10/10

New windows

They did an excellent job on my new windows.
Were in contact with with timelines of installation.

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Company Response

thank you so much! we appreciate you taking the time to share your thoughts!

trallain
trallain
1 review Brampton, ON
10/10

Replaced an aluminum porch enclosure and side entrance door.

A pleasure working with a family run business with years of experience and expertise. In summary, Deb's expert advice on the front end, and Arthur's attention to detail on the back end (installation) exceeded our expectation. It was a refreshing change to work with a service provider focused on delivering service excellence. That's how you stay in business for 50 years and counting

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Company Response

Thank you so much for taking the time to share you thoughts with us!It was a pleasure doing business with you as well. We look forward to assisting you with any future projects!

Gurpreet in Brampton
Gurpreet in Brampton
1 review Brampton, ON
4/10

Windows replacement

Poor Installation.
They visited our home twice to measure our Windows and to take pictures. Sold wrong trim to us. Now they are asking to pay again for proper trims to cover damaged drywall and paintline.

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Company Response

Good morning Gurpreet. I am sorry you are not satisfied with your experience with Trueseal. As per our conversation, in any given home renovation where we are preforming a complete frame tear out, we can not guarantee the casing trim will cover the existing paint line. you were not sold the wrong trim but were supplied with our standard 2 3/4" colonial casing trim. I offered you a wider trim at our cost to rectify this issue.
I apologise you feel this is not a fair resolution.

Dan
Dan
1 review Caledon, ON
10/10

Replacement of Windows and Doors

We replaced all our windows, the front door and garage doors. During the selection and decision making process the Trueseal team was extremely helpful. Deb took the time to understand our vision as well as offer very helpful options and suggestions. The installers were friendly, very knowledgeable and did a very professional install (including the attention to detail on the finishing work).

We are very happy with the end results and would recommend Trueseal to family and friends without hesitation.

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Company Response

Thank you so much Dan for taking the time to share your thoughts with us! It was an absolute pleasure working with you both!

Mariela N.
Mariela N.
1 review Brampton, ON
8/10

Door replacement

I really like the work they did, very nice job done, I will recommend to family an d friends.

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Company Response

Thank you Mariela, for taking the time to share your thoughts with us. It was a pleasure working with you. Great choice of colour on your new door system! It looks great against your home's brick.

ken
ken
2 reviews Brampton, ON
8/10

Replaced 5 bow/bay windows

Had trouble getting started - they had to come back 3 times to measure one of the windows so the manufacturing was delayed. The installation went well except the sales rep had not asked about the existing security system contacts in the old windows which turned out to be a challenge and delayed the installation. However I must say I was totally impressed with the installation and with the final product - it looks excellent and the security contacts got all worked out. The crew also had to replace a window sill and went the extra mile by repairing some of the mortar below the sill. Very happy with the job despite the delays.

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Company Response

Thank you Ken for taking the time to share your thoughts with us. Yes contour bay windows can sometimes take a few trips to ensure we get the angles and size exact as they are a tad trickier than a straight window! I guess you could say we prefer to err on the side of caution! I am happy it ended up well for you.

larizzaser
larizzaser
1 review Milton, ON
10/10

Product

I'm very pleased with the quality and workmanship John and staff are very professional. They did not take any shortcuts. He made sure it was done properly. Would recommend them to anyone and I will. I have other windows and door that will need to be replaced soon and I will definitely call them back. Thank you

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Company Response

Thank you for taking the time to share your thoughts with us! It was a pleasure working with you. We look forward to completing your window & door renovations when you are ready!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trueseal Window & Door Systems

Trueseal has been family owned and operated since 1968. As President, Len Cook reflects on the changes in the renovation industry, as 3 generations now have been a part of the progress and changes to date! Bart Cook, Len’s Father started out in the 1950’s with his company, Windseal, when all there was to aide in drafty environments were storm windows and doors. Len started out in sales and installations for his Father until 1968, when Trueseal Window & Door Systems was born.

***

With daughter Deb at his side for the past 32 years we are proud to be celebrating 50 years of making your home renovation dreams come true! There has been incredible progress in the quality of products available over the years! We are very proud of our crews’ workmanship and integrity, which allow us to boast “We are the bay and bow window specialists”! Our personal touch, along with superior Canadian made products have earned us a solid and steadfast reputation over the past 4 decades. Our best promoters are our satisfied customers, please feel free to peruse what they have to say about their experience with Trueseal Window and Door Systems!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows, doors, patio doors, steel doors, fiberglass doors, locks
SERVICES
window and door installations
BRANDS
Vinylbilt, Ostaco, Sunview, Novatech, York, Emtek, Verre Select, Trimlite, Miliano Wrought Iron Design
SPECIALITIES
Home Improvement
WEBSITE
http://www.truesealwindows.ca
YEAR ESTABLISHED
1968
PAYMENT METHOD
Visa, Mastercard, Interact
MEMBERSHIPS
GreenON Rebate Program,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime, non prorated and transferable
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