They visited our home twice to measure our Windows and to take pictures. Sold wrong trim to us. Now they are asking to pay again for proper trims to cover damaged drywall and paintline.
- Company Response
Good morning Gurpreet. I am sorry you are not satisfied with your experience with Trueseal. As per our conversation, in any given home renovation where we are preforming a complete frame tear out, we can not guarantee the casing trim will cover the existing paint line. you were not sold the wrong trim but were supplied with our standard 2 3/4" colonial casing trim. I offered you a wider trim at our cost to rectify this issue.
I apologise you feel this is not a fair resolution.