Trueseal Window & Door Systems

Windows & Doors Installation & Service
289 Rutherford Rd. S., Brampton Brampton ON L6W 3R9
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Reviews for Trueseal Window & Door Systems

Average customer rating:
8.8 10 (14 reviews)

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Suzanne T.
1 review Brampton, ON
10/10

The front living room picture window was replaced with a lovely bay window, which we were able to put a small cushion into for our dogs to enjoy the view. The small dining room window was enlarged and replaced with a floor to ceiling bay window so that we could enjoy looking out into the backyard. The family room picture window was also enlarged and replaced with a bay window. All of the bedroom windows were enlarged as well to allow more light. Bathroom, kitchen and basement windows were also replaced. Our family room walkout door to the deck was replaced with a beautiful French door that complimented the new bay window.
I would like to add that the workmanship was superb. It was a pleasure working with the salesperson and the installers, and at no time was there any stress about the timing of the job. After living in this home for over 20 years, I have never had such an easy experience with a home Reno, and I would definitely highly recommend their product and service.

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Thank you Suzanne!!! It was absolutely our pleasure working with you on your home renovation project! Your design ideas were superb. I often enjoy seeing your little ones in the window while in your neighborhood!

donna.volpini
1 review Halton Hills, ON
10/10

Wonderful work and quality service. I would recommend the company to anyone. They are excellent and follow up with any concerns.

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Thank you Donna! We sincerely appreciate you taking the time to share your thoughts!

Walinda M.
1 review Halton Hills, ON
10/10

I have used Trueseal for over 15 years for both windows and doors and have to say the service and quality of the work done is excellent. At my current home trueseal has replaced multiple doors and windows and I am very happy with the look and quality of both. The installation teams are very professional and accommodating and when the work is done they ensure everything is left clean and tidy. The sales team is very knowledgeable and ensures you are getting the right product. I have and would recommend this company to anyone.

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Thank you Walinda. We appreciate you taking the time to share your experience with Trueseal! I was a pleasure working with you and we commend your choices in the colour of your doors. You made our job easy to make your home look great!

jc
1 review Brampton, ON
10/10

Trueseal installed 2 patio doors in 2016. I was so impressed with their knowledge, quality service and professionalism that I also purchased a new entry door in 2017. Deb knows how to make a house a home with her suggestions and attention to detail. I sourced many companies. Trueseal had the best prices and excellent products. Highly recommend!

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1 of 1 people found this review helpful.
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thank you so much for taking the time to share your thoughts with us. I am happy we were able to make the experience a pleasant one for you!

s26
1 review Caledon, ON
10/10

Great to work with. Responsive and knowledgable about products and options. They listened to our concerns and addressed them .

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Thank you so much for taking the time to share your thoughts on your experience with Trueseal! We appreciate your valued time!

Stacey
1 review Brampton, ON
10/10

Great work, highly experienced installer . Installers made sure we were satisfied with every step of the installation. No mess left behind, everything was as we expected, neat and tidy. Before leaving for the day the installers made sure everything was clean and nothing left out around the property to inconvenience us. This was our first major renovation and True Seal eased our worries about any doubts and "contractor horror stories" that we hear so much about.

We could not be happier with our new windows and doors, we notice the outside noise has dramatically decreased and our house stays noticeably cooler, especially upstairs. We hope to have the same increase in comfort in the colder months ahead.

We would definitely use True Seal for our next replacement windows and doors, and recommend them to our family and friends.

Thanks to the crew, John, Christina, Kim, and Deb who made this such an enjoyable experience for us.

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Thank you Stacey for you kind words. It was an absolute pleasure working with you!

Alice Bennett from Toronto
2 reviews Toronto, ON
10/10

We had Trueseal replace many of the windows within our home. The sales and installation staff were helpful, courteous and professional. I felt that we got terrific value for our money. Installation also required some minor re-framing as we live in a 100 year old home and not everything is square! Trueseal did a perfect job on the window installation. I would highly recommend them to friends and family and anyone reading this review.

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Thank you for your kind words Alice! It was a pleasure assisting you in your home renovation project!

Cherry Medeiros from Brampton
1 review Brampton, ON
0/10

I would not recommend this company to anyone who is looking for professionalism from start to finish.
I was given a written estimate by the salesman Ian and a couple of weeks later went into the office to write up the contract.
Upon writing up the contract I was told by Kim at the office the estimate was wrong. TrueSeal could not honor the price because the glass insert costs were left off of the original estimate. I said I was fair and asked for a revised cost.
It took Kim 4 attempts to come up with a cost and when she did she asked if I was fine with the revised cost.
I accepted the revised cost and signed the contract.
A couple of weeks later the salesman Ian called me and stated that the owner Deb would not honor the price on their contract because they were not making any money on it.
I was frustrated as the price had already been adjusted and a deposit had been made.
I did speak with the owner Deb and asked for my deposit back.
The only thing TrueSeal did right was have my deposit cheque ready for me to pick up on the very next business day.
When I did pick up the cheque bot the salesman Ian and the owner Deb was there in her office. Neither one came out to speak with me.
I was handed the cheque and I was on my way.
Like I said do not deal with this company if you are looking for professionalism from start to finish.

In response to TrueSeal's reply, the salesman Ian knew I was going into the office on a Saturday. Ian told me to see Kim to write up a contract and that she would assist me, there was no conversation had at this time about missing glass costs. Both Ian and Kim were well aware of my pending arrival. While at the office, if Kim felt any intimidation it wasn't caused by me. Kim told me Ian had not accounted for the cost of glass and I asked her to requote. I was prepared to pay extra. Kim did not exude confidence in her job and stumbled a few times in costing the door. I received a different cost 4 times even though I did not change any aspect of my order. I asked Kim to give me a final number and told her what I had budgeted for based on Ian's initial quote. I had picked out the glass inserts "the Duo" and Kim had it calculated or so I thought into the new cost as it was written up on the contract. I made a deposit and two weeks later is when I got the call from Ian telling me that the owner Deb was not going to honor the contract because "they were not making enough money on the door". At no point in time was I ever offered a 40% discount on the glass after the contract and deposit was paid.

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2 of 2 people found this review helpful.
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It is unfortunate this is your stand on your interaction with Trueseal. When Ian visited your home, he did in fact give you an "estimate" on some work to be done at your home. He advised me you would be coming in to pick out a glass design for your entrance system as there a several to choose from varying greatly in price.
Unfortunately when you visited our showroom, both myself and Ian were away. This left Kim there to try to assist you with an estimate she was not informed on, but is experienced enough to know that unless a specific glass design is stated, it is not included in the price.
After feeling intimidated by the manner in which she was treated in our showroom, Kim decided to write the order up convinced she must be in the wrong.
Upon Ian's return, he confirmed with you that the glass had not been included in the price as you had not picked out a design. We did however offer you a 40% discount on the glass as compensation for any inconvenience incurred by you.
I apologise if you did not find this offer suffice or fair. As you stated, we were most happy to refund your deposit to you.

Again I apologise, you are dissatisfied, however we most happily would have done this work for you if at all possible.

Rob  & Bev Boot from Brampton
1 review Brampton, ON
10/10

We sincerely thank TRUE SEAL for the marvelous work they did on our home over the last 2 years.
We were so pleased last year with the new windows as well as a new sliding patio door (complete with the mini blinds between the glass) TRUE SEAL installed. Amazing work!!!
True Seal just finished installing new vinyl siding with one inch foam underneath. What a difference this makes. It is so much quieter inside our home, not to mention saving on the heat and air conditioning.
We are so thankful to Deb and Kim for assisting us in picking out just the perfect shade of vinyl to complement our bricks. They also suggested installing it vertical rather than horizontal and it looks awesome.
We can’t thank John and Gary enough for the time and energy they showed us in getting the job done. A Fantastic job!!!

TRUE SEAL has our vote.

Rob and Bev, Brampton


... and have a great day !!!
Regards,
Rob & Bev

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Thanks so much Bev and Rob!! It was an absolute pleasure working with you both! Thank you once again for choosing TrueSeal for your renovation project!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trueseal Window & Door Systems

Trueseal has been family owned and operated since 1968. As President, Len Cook reflects on the changes in the renovation industry, as 3 generations now have been a part of the progress and changes to date! Bart Cook, Len’s Father started out in the 1950’s with his company, Windseal, when all there was to aide in drafty environments were storm windows and doors. Len started out in sales and installations for his Father until 1968, when Trueseal Window & Door Systems was born.

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With daughter Deb at his side for the past 31 years we are proud to be celebrating 49 years of making your home renovation dreams come true! There has been incredible progress in the quality of products available over the years! We are very proud of our crews’ workmanship and integrity, which allow us to boast “We are the bay and bow window specialists”! Our personal touch, along with superior Canadian made products have earned us a solid and steadfast reputation over the past 4 decades. Our best promoters are our satisfied customers, please feel free to peruse what they have to say about their experience with Trueseal Window and Door Systems!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows, doors, patio doors, steel doors, fiberglass doors, locks
SERVICES
window and door installations
BRANDS
Vinylbilt, Ostaco, Sunview, Novatech, York, Emtek, Verre Select, Trimlite, Miliano Wrought Iron Design
SPECIALITIES
Home Improvement
WEBSITE
http://www.truesealwindows.ca
YEAR ESTABLISHED
1968
PAYMENT METHOD
Visa, Mastercard, Interact
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime, non prorated and transferable
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