The actual product was acceptable after many months of waiting.
Installers were ill prepared .. did not have the proper tools to initially measure ... should have cancelled then.
A series of delays with a stunning disregard for customer service and particularly communications.
All communications needed to be prompted by us, and when they deemed to respond it was with word, not action.
No idea how they survive in such a competitive markek
- Company Response
I do apologize for the length of time it took us to complete the 2 sealed units for you, it is certainly not our usually lead time for this type of install. Being overwhelmed by the GreenON Rebate program, the manufactures have all been running behind there usual production time frames. When my tech went to pick the units up, he noticed the shaped unit did not conform to the template we submitted and of course the unit had to be remade. We try our very best to accommodate our customers in a timely fashion, but can not install a product made incorrect for your home. Again my apologies you were not satisfied with your experience with Trueseal!