Beyond HVAC

I originally used HomeStars to explore reputable HVAC contractors for the replacement of my 25-year old A/C which was on it's last legs. Yuriy got in touch with me shortlyafter I submitted my HomeStars request. He asked me a few questions to which I responded and provided me with an initial written estimate. He thereafter requested a site visit to verify all installation details, materials, power, accessibility, etc... and address any potential risks/concerns. His partner (Mike) who visited my home on time as scheduled and was very professional, answering all my questions. It was concluded that the removal and replacement would be a straightforward installation.

We thereafter settled on the date/time of installaion (2 weeks). Yuriy and Mike again arrived on time and were very organized in their work. They used drop cloths to protect my home, and were very aware that both my wife and I were working from home and were as quiet as they could be (closing doors etc..). The installation went on a little longer than expected (10 hours) compared to the original commitment (~8 hours). This was due to the fact that my existing furnace had an after-market circuit board installed, which I wasnt aware of, nor did I have the product manuals for either the furnace nor circuit board.obviously not Yuriys issue. This resulted in Yuriy needing to reach out to the circuit board manufacturer, furnace manufacturer, other colleagues etc and with the installation taking place on the Friday before a long weekend, getting in touch with anyone ended up being an issue. Basically my furnace circuit board wasnt running at the optimum CFM (900 instead of 1000).

Whats great is that Yuriy is still looking into how to resolve this issue for me by speaking with colleagues and trying to contact the manufacturer on this.

All round, excellent, professionals to deal with. Will definitely use them for my annual servicing needs.