The Sewer Doctor Inc

Drain Services
Vaughan ON L6A 1C1
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HomeStars
Drain Services
The Sewer Doctor Inc
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90%

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Reviews for The Sewer Doctor Inc

Average customer rating:
9.6 10 (26 reviews)

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Karen
Karen
0 reviews Toronto, ON
10/10

Toilet replacement and faucet troubleshooting

Stefan is amazing! Polite, knowledgeable, and goes the EXTRA mile at a fair price. The toilet replacement was extremely challenging on many levels but he was undaunted. I highly recommend this lovely man to anyone with plumbing needs.

Approximate cost of services:
$220.00
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Company Response

It was my pleasure karen thank you for the review!

Matthew
Matthew
3 reviews Hamilton, ON
10/10

The best!

I would 1000% recommend The Sewer Doctor. Helped with multiple concerns around our new home and we couldnt be any happier! Stefan is a knowledgeable, experienced professional and overall great person. I will definitely be reaching out to The Sewer Doctor for any plumbing issues in the future!

Approximate cost of services:
$1,000.00
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Company Response

Thank you so much Matthew you were a pleasure to serve!

Private User
Private User
Private User reviews Vaughan, ON
1/10

Increased price after job was done

Stefan responded to my service request to replace one shower valve with access from behind the wall. Over the phone, I asked about the cost to replace another valve that would require cutting the tiles. Stefan gave me a fixed rate to replace both valves at once, and offered to straighten up another one of our shower handles for free if I gave him the job. The price was the same as another company quoted me, but I chose Stefan because he was nice and professional over the phone. In hindsight, I should have asked to have the agreed-upon price in writing.

When choosing the valves and trim kits, I asked a lot of questions to make sure I bought the right parts that work with the copper pipes in our house. When I asked about whether I needed to buy any adapters, Stefan told me not to worry, he had all the rough materials.

On the date of installation, Stefan and his colleague came to work on both valves simultaneously. Soon after their arrival, Stefan had to make a trip to the store to get some additional parts. I found it odd that he didn't have them ready, since most plumbers I worked with in the past had parts on hand, but I assumed this shopping trip would be covered under the fixed price, since he said he would take care of everything beside the valves and the trims. A few hours later, Stefan had to make another trip to the store because the cartridge that came with one of the valves was defective. He told me not to worry, he wouldnt charge me for it because he got cartridge replacements for free.

After the job was finished, I had a few surprises. First, there was a very large hole in the drywall that had to be cut out - I had assumed the hole would be at most the size of a typical remodeling cover plate. Second, the handle of the second fixture protruded very far out from the plate - about an inch and a half! The plumbers explained that because of the way the valve position was set behind the wall, that was the best they could do without ripping off the tiles. Unfortunately the look is a downgrade for that shower, since the old handle was more normal looking. Regarding the existing handle that Stefan offered to straighten up for me, he quickly tightened up the screw from the outside, which didn't correct the angle, as the proper fix would be a lot of work.

My biggest surprise was at billing time when Stefan asked for $300 above the agreed-upon price, because the two valves were hard. I reminded him of the price we agreed on the phone for doing both valves at once. Stefan told me: did you see how many trips to the store I had to make? Technically, the first trip was because he didn't have the rough materials ready, and the second trip was for the cartridge replacement which he wasn't going to charge. If I had known it was going to cost $300 extra, I would have decided to leave the bad cartridge as is, since I can get a free replacement from the manufacturer and get my handyman to fix it for much less.

I reminded Stefan of our agreement over the phone and mentioned I wasn't even planning to change the second valve if it weren't for the package deal he offered. At that, he reduced the bill by $100. I didn't feel like haggling after they already completed the work, so I just paid what he asked, but the experience left a bad taste. After they left, I realized he hadn't changed the shower arm flange, which I had asked him to do at the beginning so that the trim parts all match.

In the end, I paid $200 more than expected, the shower fixture looks bad, and we still need to change the flange ourselves.

EDIT:
To give more context to the companys response below, I want to be very clear that the fixed price given over the phone was not an estimate. Stefan stated a range that he would normally charge, but said that for doing two valves he would charge me X amount. There was no indication that this was going to be variable based on time or difficulty. Giving a lower price to get the job then increasing the price afterwards is not honest. I simply reminded Stefan of his words over the phone (this is not haggling), but he insisted on $200 extra, so I left it at that.

As for the hardware, I sent over all the product details in advance. Stefan did not raise any concerns even after having checked everything. He actually said I got all the right parts to his colleague and later to me when I asked. The parts we have are authentic (I contacted the manufacturer afterwards).

I never said I was happy about the end results. I made the exact same comments in person about the size of the cut-out (we do have painters coming, but it is such a large hole that we are being charged extra to patch that up) and the protruding handle (the manufacturer confirmed after I sent them the photos that it should only be an inch gap at most).

Regarding the flange, I asked before the job started to please use all the parts to keep the style consistent. Perhaps Stefan missed this or forgot. I didnt notice the flange until I took a look at the parts that remained in the box after the plumbers left.

All things considered, I stand by my original review and believe that an honest business should stick to the fixed price agreed on up front. I only wish I had it in writing. Lesson learned.

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

We're sorry for your poor experience with us. We left with both showers working perfectly.

When we asked about the hole we could make you said painters were coming in to patch and paint. That's why we left a the perfect square cut out of the dry wall with you. We gave ourselves the appropriate space to support the pipes and valve properly. You did not communicate that you were putting a spring cover there or we would have provided one and cut out just as clean and symmetrical of a square in accordance with the size required for any cover plate.

On the phone prior to coming for the job we provided a rough estimate of 5-700 per valve because we couldn't come and see the job prior to coming to do the work.

One valve was on an exterior wall. There was no space because of the way the old valve was sitting within the studs. On top of that, the reno plate you purchased on Amazon isn't the same size as major suppliers or corporations like Home Depot provide. It was much smaller making it impossible to get a torch going within the wall. Shark bite couplings were the only solution. We only had 2 on us and needed more given the tight situation.

The cartridge being defective was another trip on top as it wasn't something we could see until the valve was installed and pressurized. We did the honest thing and told you that it leaked water from the spout so we had to swap it. Home Depot in most cases won't provide a new cartridge without returning the old or defective ones.

We advise clients buying parts on Amazon that they aren't always 100% authentic or good in quality and to be weary.

You mentioned here that you did not want to haggle but you did which is totally fair. So we came down in price.

Also we asked directly about the shower head, brought you upstairs to see both valves in action before we left, and asked if you were happy with the finished product once we were finished to which you replied yes. There was no mention of swapping out the shower head as well, just the toe tester. That may have been something you forgot to communicate.

In two years of being on homestars this will be our only negative review which is very unfortunate. Normally people are very appreciative of our professionalism and how accommodating we are. One only needs to go as far as our review board to see all positive experiences we as a company strive for.

We are appreciative of your business regardless and hope you reconsider revising your review as it paints a picture that doesn't coincide with any other review or experience other customers have shared and gone through with us.

Kindest Regards

Peter
Peter
1 review Toronto, ON
10/10

Toilet Repair

Very kind, very professional, very courteous. Knew exactly what the problem was after describing it over the phone, quick to show up and resolved the issues. Thanks Stefan!

Approximate cost of services:
$500.00
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Company Response

It was my pleasure Peter I appreciate you. Thank you !

Stephan A.
Stephan A.
5 reviews Brampton, ON
10/10

5 star service

Stefan was very professional, and arrived on time. He was able to quickly resolve the issue, and we are very happy the service provided. Thank you!

We will use the sewer doctor again and will recommend to our friends and family.

Approximate cost of services:
$250.00
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Company Response

It was my pleasure !

Private User
Private User
Private User reviews Toronto, ON
10/10

Replace toilet gasket

Stefan was on time, respected my home by taking his boots off, quickly diagnosed the problem and replaced the gasket quickly near efficiently. He cleaned up well and was finished faster than I expected. He was courteous and polite. I recommend this company.

Approximate cost of services:
$180.00
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Company Response

Thank you it was my pleasure !

Graham Smith from Toronto
Graham Smith from Toronto
6 reviews Toronto, ON
10/10

Repairs for two toilets and rebuild of pipes under sink

I had a few plumbing problems in my home. Stefan visited me and gave a quote for each, then came back a few days later and quickly took care of all of the issues. He was very efficient and did a very good job. I hope to work with him again on future plumbing projects in my home.

Approximate cost of services:
$600.00
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Company Response

I hope so as well Graham !

Darlene
Darlene
2 reviews Toronto, ON
8/10

Leak in kitchen faucet/replace faucet

Stefan was knowledgeable and quick to identify the problem and solution. He was efficient and showed up when he said he would.

Approximate cost of services:
$200.00
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Company Response

It was a pleasure helping you Darlene.

Bryan
Bryan
2 reviews Mississauga, ON
10/10

A bunch of items

Is needed a bunch of finishing plumbing done after renovating my house. Stefan made himself available to come and work through it very efficiently. He was competitively priced, communicative, and an all round solid guy. No smoke and mirrors, just got to the task and completed it on time. Would definitely recommend

Approximate cost of services:
$1,000.00
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Company Response

I appreciate your business Bryan.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Sewer Doctor Inc

The Sewer Doctor Inc is a 24/ 7 Emergency drain service company. I clear, clean, repair, inspect and survey all drains. Repair and replace water lines and plumbing fixtures. I am a newly incorporated owner/ operator with 8 years of plumbing experience. Please give us a call - (647) 500-6316
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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