Caceres Construction

Bathroom Renovation
Richmond Hill ON L4C 5G2
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HomeStars
Bathroom Renovation
Caceres Construction
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Reviews for Caceres Construction

Average customer rating:
8.6 10 (8 reviews)

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Effie in Toronto
Effie in Toronto
1 review Toronto, ON
0/10

Master Bathroom Renovation

Do not hire this man. He is beyond dishonest! I received an estimate of a little over 60,000 from Marco25,000 for his labour and the remaining for all the bathroom stuff. He seemed very personable, said all the right things and I honestly wanted to give the job to a young guy starting out in such a tough business. Ive never made a bigger mistake. This man took an additional $50k plus. He refused to provide any receipts although he was repeatedly asked for them and continued to send invoice after invoice and threatened to put a lean on my home. I paid him as I felt I had no choice. He further told me he did not care about any repercussions as he was dissolving his company. Last straw was his invoicing me almost 6k for a glass shower door which he received payment for in full, and then I received a call that he cancelled it, and they would only deliver if I paid for it. I paid for the shower door. The invoice they provided was for a little over 2.5K. I paid him almost 6,000 for this door. It ended up costing me 8,000 thanks to him not forwarding any money to the

glass company for a door that cost a little over $2,500. If you need any further reason to never hire him, he is also incompetent. He pulled the bathtub out without shutting the water main. This resulted in my kitchen being flooded. We were not home at the time so you can imagine the damage. Entire ceiling was ruined, the floor is still damaged as are my kitchen cabinets. Insult to injury, he did not correct anything and I was left without a kitchen for almost two months. I ended up painting it myself and cleaning it as I have a 6 year old and he was crying that Santa would not come in those conditions. I also cleaned all his junk from my hallway so I could put up a tree on Christmas Eve. You need more? Let me me provide. He charged me $1,000 per slab for 4 porcelain slabsnot sure this was the price given that he grossly overcharged me for the shower door but his crew dropped one slab and smashed it, the other one he cut wrong and left it outside unsecured and it also got smashed during a snow storm. He made me pay for one new slab claiming his crew dropped it due to interference from my dad. There was no interference as my neighbour observed entire incident and assured me that there was no interference. The slab was heavy and outside of what the gentleman who dropped it was able to carry. He misled me and his assistant was also untruthful by saying that she observed everythingclearly not true as she was inside with me on her cellphone. As I said, paid for yet another slab as I just wanted him finished and out of my home. That slab ended up being scratched and an off centre hole was put in it by his assistant who acknowledged she did so in error.
by badly scratching it and also put an off centre hole in it. She was also responsible for a hole being left in the floor under the vanity. He also broke the exclusivity contract he had with me. Again, he is dishonest and incompetent. Watch your wallet if youve already hired him, and look elsewhere if youre thinking about it. Anyone wanting to talk to me about him, more than willing to show you his handiwork via pictures, his over $50,000 in excess as what was on his contract.

Approximate cost of services:
$111,000.00
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John
John
3 reviews Toronto, ON
10/10

Kitchen renovations, backsplash

Nothing but a 10 for Marco with the completion of my Kitchen backsplash.
Marco was very professional, tidy and precise with the installation. Punctuality was perfect and the job was completed on schedule.
I have already recommended his company and services to my neighbors.
Job week done Marco

Approximate cost of services:
$1,200.00
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Company Response

Thank you so much for leaving a detailed review. We really appreciate your business, and we pride ourselves on giving every customer a fair and honest quote. Please let us know what we can do for you in the future.

Gloria
Gloria
0 reviews Toronto, ON
10/10

Kitchen Backsplash

I'm thrilled with the way my backsplash looks. Marco did a great job! He was professional, met the projected timelines and was very tidy throughout the entire job. I love the way it looks and his rate was very reasonable! Thank you!!!

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for leaving a detailed review. We really appreciate your business, and we pride ourselves on giving every customer a fair and honest quote. Please let us know what we can do for you in the future.

sallyspofforth
sallyspofforth
0 reviews Toronto, ON
10/10

Bathroom and tiling repairs and more

Caceres has done exceptional work on bathroom repairs, and other specialized jobs. And continues to do so. On-the-spot communication is honest and clear. Competitive pricing, excellent professional service advice and follow up and much appreciated in house clean-up. What's not to love. I highly recommend this vibrant and enthusiastic new company.

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for leaving a detailed review, Sally! We really appreciate your business, and we pride ourselves on giving every customer a fair and honest quote. Please let us know what we can do for you in the future.

Devin in Toronto
Devin in Toronto
2 reviews Toronto, ON
10/10

Basement and washroom reno

Marco is passionate about his work and he does a great job. He is a great communicator and sets expectations well.

Approximate cost of services:
$28,000.00
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Company Response

We really appreciate your review. We take pride in our work and that we can offer competitive pricing. Also, thank you also for your feedback on our client satisfaction survery highlighting where we can do better. We aim always to do more and do better. Thank you Devin!

Andrew
Andrew
1 review Toronto, ON
9/10

Front entryway

Marco did a great job tiling our front entryway. Was professional and a great communicator, which can be hit or miss with some contractors. He arrived when he said he would and let us know if he was going to be late or delayed. Happy he took time to do the job right. Pricing was fair and competitive vs other quotes I got via homestars and chose him based on his reviews. Highly recommend him and considering him for a much bigger renovation in near future.

Approximate cost of services:
$10,000.00
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Company Response

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Private User
Private User
Private User reviews Aurora, ON
10/10

Beyond my expectations

Mr Caceres does a fantastic job in my bathroom He uses the best materials and the result is beyond my expectation. Highly recommended

Approximate cost of services:
$12,000.00
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Company Response

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Private User
Private User
Private User reviews Aurora, ON

First Review

10/10

Bathroom Renovation

Our bathroom needed an urgent renovation, Marco was fantastic, he guided us through the entire process, great communication, punctuality which is always important, cleanliness, our bathroom seen in the pictures as before and after is testament of his work, not embarrassed any longer to have a visitor step into the bathroom, fully recommended!

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Caceres Construction

We are a construction company committed to delivering top-quality services and products to customers. Being trusting, punctual, and honest is our responsibility to you, and we strive for the best. From the planning, design, to the end product, our company will be there to support you through the full cycle.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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