Our Whirlpool oven wasn't heating properly so we called these guys in. Big mistake!! After about 45 min, the repair technician advised it was the control panel and replacing it would fix the issue. So we paid the $744.23 part cost + the $270 labour charge and they ordered the part. They came back and installed the new control panel within a few days. However, when we went to use the oven that night and it didn't work. So we called them back - and a 2nd diagnostic proved it was the lower hidden element. We had a feeling that might have been the issue so we researched the cost of that part online ourselves and found it for $149. They had the gall to quote us $479! The tech did say that if we ordered the part, they would install it, which we thought was reasonable. When my husband called to book the 2nd repair appointment, he spoke with Ella who dismissed him completely. She said that unless we ordered the part through them, they wouldn't do anything. My husband said he would leave an unfavourable review and her reply was "So - go ahead, that's not going to do anything". So here we are - out $1100 with these guys and an oven that still doesn't work. Stay away from these guys! They are dishonest and untrustworthy and I can't believe they are still in business!
- Approximate cost of services:
- $1,100.00