This is the worse appliance company I have ever used.
My oven broke down and a technician told me the main terminal board needed to be replaced. Waited two weeks for the technician to return only to be informed that it he had the wrong part.
I was told it was the supplier's fault, which I very much doubt.
After four days I was told that they couldn't get the part and I would receive a refund. I had already paid the service call fee and 50% of the part ($869). Nobody from accounting called me re the refund so I called them and was informed that I would be charged for the 2nd repair visit even though it was their mistake bringing the wrong part. The accounting person I spoke with didn't care what my story was and said IT IS OUR POLICY TO CHARGE FOR A 2nd VIST.
The whole fiasco cost me hundreds of dollars.
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!
- Approximate cost of services:
- $550.00