Our roof looks lovely, but there were some bumps along the way. First, we were told the workers would be their employees but the crew we had were subcontractors. It was obvious they were there to work as quickly as possible and to heck with laying tarps or doing anything to protect our property, even though we were promised everything would be covered. It was only after I called that the salesman brought tarps and layed them around the house. By that time, nails and shingles had been flying off the roof for about 3 hrs. The subcontractors left a bunch of garbage on our lawn around the disposal bin, but it wasn't because the bin was too full because the company owner picked it all up when he came to retrieve the bin. There was also some damage to our lawn from the air compressor which we are still dealing with.
We ARE happy with the roof, just not the crew that did the work. They really need to ensure their subcontractors are more diligent regarding protection of homeowners property. There's more to it than cleaning up nails with a magnet.
- Approximate cost of services:
- Company Response
We appreciate your review and are thankful for your feedback on your experience! We are glad to hear you are happy with your final product and have used your feedback to help improve our processes and teams! Thank you again!
- Itz Roofing Ltd