Superior Plumbing & Heating

My water heater was acting up, I called Superior Plumbing and within 1 hour I received a text message and an email that a technician was on his way. Brian was courteous, knowledgeable and very professional. He explained the issue with my water heater clearly and fixed it within a few hours. Now I have hot water again, thank you Brian!

$149.00 service call min job price $450.00

Trys to upsell service
Offers to refund 70.00 for 5 star review
Look on the bbb at there complaints

Good service i am totally satisfied with this service i didn't like it worker behaviour is soo good and like same service.

My experience with Superior Plumbing & Heating was amazing. Conner, the plumber, was professional and even took measures to protect my white carpet while bringing in the water heater. After replacing the water heater, he went the extra mile by putting my belongings back in place. I highly recommend Superior Plumbing & Heating for their excellent service.

I paid $165.00 for a (persons-not mechanic ) to check out my furnace. so glad to get the guy out of my house- He didn't know what he was doing just spoke a lot of combo jumbo- about this and that- did not test any parts- just looked inside the furnace- and told me I needed a new inducer motor and two new pressure switches- I asked how much will that cost- and somehow- out off the top of his head without calling in , to anyone- says it will cost me $3200.oo - I said are you nuts! I can get a new furnace installed for just over $4000.00 - He was a complete joke- not licensed - no knowledge- Monday I had a reputable company and check out my furnace and had prompt , professional service- the mechanic from another company came tested things told me the motor and switches were fine- yet the hot surge igniter was broken as he took it from the furnace and showed me the crack in the igniter. The igniter cost me$117 with a 95$ service call- - so happy to get guy from Superior out of my house- and happy to have a trustworthy company visit and correct things. Even if I had paid the $3200.00 for parts that were not even broken- the furnace would still not work for the problem was simply the igniter- - don't call them - they are not local -0 there office is in Missisauga and they are a company - preying on people - who are in times of desperation - be it heat or water problems. they don't even deserve 1 star- I want my money back from them- ! Stay clear of this company !

Prompt reply on a Sunday, but that's where the service stopped. Recommended replacement of my intermittently working tankless water heater (admittedly nearing its best before date) with a larger system that barely fit ( the sub contractor had to make some plumbing/exhaust adjustments to make the recommended unit fit) but after the installation the same intermittent hot water problem persisted. Turns out the sharkbite check valve on the air handler was not working. I am told this should have been caught in the diagnostic, which makes sense. Over 2 weeks later and I still only have intermittent hot water (only when air handler is on). I had to call repeatedly to determine that they were having difficulty finding the replacement check valve (which I subsequently found on Amazon). If I had their sub-contractor's name I would use him in the future. I will NOT use Superior in Ottawa ever again. Add the fact that they still went ahead and charged the balance owing for the "work" even though I refused to sign off on the work being completed.

I used this company to fix a kitchen clogged sink. The technician snaked the pipe but it did not work. I was charged over 600 for this service. The next step would be to flush the pipe which would cost another 2200. The next day they did not arrive at 9am as scheduled. I called but no one seemed to know anything about my service call. I had already given them 1400 as deposit.
I decided to cancel it and call someone else.
The next company charged me a total of just over $400 and fixed the clog promptly.
Superior should be ashamed for how much they charge and for they're horrible customer service.
I am still waiting for my refund for the deposit which they withhold 25%.
This company takes total advantage of people when they are vulnerable and don't know any better.

We have an under the sink Liberty Model 404 (approx. new cost $500-$600) sump pump that stopped working. I placed a service call to Superior Plumbing. A plumber came to look at it and we were advised we were to replace it with a better stronger pump with metal fins that would grind the grease up. Along with this, new pipes and better installation of these pipes was needed. We were told only a Master Plumber can do this job. A service agreement was written up for $3785.50 with a 50% ($1,892.75) deposit charge to my Visa. We received a call that the Master Plumber would come that same day. After several delays on Superiors part the Master Plumber came the next day. As soon as I saw the Master Plumber carrying, on his dolly, a box containing the EXACT sump pump Liberty Model 404 that we currently have, and commercial grade pipes, I knew that Superior has been untruthful and taking advantage of older handicapped people. Superior had broken our service agreement. I told him that he was not do this job and proceeded to call Superior Plumbing to cancel my business with them. I asked for a FULL refund less $99 for the service call. On Dec. 21, my Visa was only credited $1,055.26. AND Superiors Manager has told me via a phone call that they are charging us 25% of the FULL price as a retainer fee. We called another plumber (no Master Plumber needed!) who did the job for way, way less and no pipes needed to be changed as there was nothing wrong with the ones that are there! They still owe us $837.49!
Dont be taken in by Superior Plumping as us older handicapped people have been!

He had an emergency with a broken pipe and Bruce was sent to repair it. The response to my emergency was prompt and Bruce the technician was courteous and with great mastery of his field he managed to do a very professional job. I recommend their service. Very satisfied with this work.

Very impressed with the work done. Prompt and professional.
Highly recommend S.P.&H.
I will use them again in the future if needed.