Superior Plumbing & Heating

We have an under the sink Liberty Model 404 (approx. new cost $500-$600) sump pump that stopped working. I placed a service call to Superior Plumbing. A plumber came to look at it and we were advised we were to replace it with a better stronger pump with metal fins that would grind the grease up. Along with this, new pipes and better installation of these pipes was needed. We were told only a Master Plumber can do this job. A service agreement was written up for $3785.50 with a 50% ($1,892.75) deposit charge to my Visa. We received a call that the Master Plumber would come that same day. After several delays on Superiors part the Master Plumber came the next day. As soon as I saw the Master Plumber carrying, on his dolly, a box containing the EXACT sump pump Liberty Model 404 that we currently have, and commercial grade pipes, I knew that Superior has been untruthful and taking advantage of older handicapped people. Superior had broken our service agreement. I told him that he was not do this job and proceeded to call Superior Plumbing to cancel my business with them. I asked for a FULL refund less $99 for the service call. On Dec. 21, my Visa was only credited $1,055.26. AND Superiors Manager has told me via a phone call that they are charging us 25% of the FULL price as a retainer fee. We called another plumber (no Master Plumber needed!) who did the job for way, way less and no pipes needed to be changed as there was nothing wrong with the ones that are there! They still owe us $837.49!
Dont be taken in by Superior Plumping as us older handicapped people have been!

He had an emergency with a broken pipe and Bruce was sent to repair it. The response to my emergency was prompt and Bruce the technician was courteous and with great mastery of his field he managed to do a very professional job. I recommend their service. Very satisfied with this work.

Very impressed with the work done. Prompt and professional.
Highly recommend S.P.&H.
I will use them again in the future if needed.

Concerned with smell coming from sump pit. Spencer came out and checked everything over a reassured us everything was in very good working order. Smell was just normal mustiness that occurs with standing water.

I have a service call for a condo plumbing service call. The technician came and told me this was a calcium build up on the shower handle to make the shower difficult to turn. He said the whole valve need to be replaced because if he took the cartridge out, it will break the valve. I ask him whether it can be used some CLS to dissolve the calcium. He said no. The whole repair cost is $2000 plus tax.

I stopped the work immediately. Seems to me he just want to grab more money to charge some work that is not necessary. When he left, he put the handle back and did not put it back properly and water started to leak.
Wasted my $99 on site visit.
Hired another plumber, clean the cartridge and calcium. The handle back on. No valve need to be changed or damaged. Will not use the company again.

When I requested the service call I was told they couldn't give me a price until onsite because they charge by the job not by the hour. I knew it was a minor job, a couple of years ago I replaced a different toilet's fill valve by myself. Unfortunately I couldn't get the locknut off this one so needed help. The onsite technician was told to charge me $350! I could have declined the repair but would have to pay $99 for the call then get another plumber. It took the technician less than an hour to install a $30 (retail) part. It was a huge mistake to use Superior, never again.

They arrived on time and did a g0od job replacing
the hotwater tank . Did a good job cleaning up . The new tank developed a leak from the pressure release valve after a few weeks and it was replaced.

I called Superior Plumbing for help when my bathroom floor drain stopped working (I thought I was a clog, and their plumbers only proved my concerns). Their speed in responding was remarkable, and the technician pinpointed the blockage and cleared it up in no time. Thank you very much!

We needed well pump repair service but at fair cost due to budget constraints so after a few hours searching we found this company. The technician Dave promptly diagnosed and fixed a broken parts and gave me a bill upfront. Saved money, thanks Superior Plumbing!

We called Superior Plumbing, and they were able to get someone to come out right away to fix our leak. Daniel was our plumber, he was great! He came on time, was very professional, and knew exactly what was wrong and what needed to be done. He had the part and fixed it all in about 30 minutes, I will definitely be calling Superior Plumbing again for any plumbing needs, they were great!