NOT TRUSTWORTHY!!! I paid over $3000 EXTRA, above their quote to convert the furnace to propane during the winter, since Cthey forgot to contact the utility company for a gas connection.
I had them install a new furnace in June, they never contacted the utility, despite me being in regular contact with their office, checking when the connection would be made. In October, after some arguments with Nancy (she couldn't give me a date for the gas line install), I told her I will check for myself, I called the utility company and they told me they were just had a work order put in that same day, moments after my conversation with Nancy -- this is about 5 months after the furnace was installed!
Brian insisted that it was not their fault and that nowhere in the contact does it state they HAVE TO contact the utility company. However, they specifically told me not to worry about it when I signed the contact, and told me it was done multiple times whenever I called Nancy to check the status of the gas line installation.
I would have been happy, if anyone at the company took some accountability for their mistake, but I suppose their philosophy is to let the customer pay.
- Approximate cost of services:
- $13,000.00