The Cover Brothers

I found these guys on a quick google search ordered online super easy for my Beachcomber 550x I upgraded to the Ambassador Charcoal print and it looks fantastic! took 3 days longer then expected but not a big deal! keep up the good work guys!

If you're buying a stock cover from these folks you're probably OK but double check what you get before you pay. If you do a custom order then be very cautions! They are dishonest and will not provide any customer support once you take the item. In my case they provided incorrect measurements to the manufacturer of their covers and I ended up with a cover that doesn't fit properly. They are not willing to do anything about it. It appears from other reviews that I am not the first person to have an issue and I doubt I will be the last.

Full of empty promises, never delivered what was paid for. Excuse after excuse for making right, but never did. Paid someone else for a new cover and The Cover Brothers have never looked back. STAY AWAY! This guys talk a good game.

Hand shake still works in this world, I am very happy with the service provided from mike. He Delieverd on exactly what was discussed and he also went out of his way to deliver it right to my home, and right to my tub.

I purchased a hot tub cover in November 2019 from The Cover Brothers. I was told my cover would be ready for pickup from the manufacturer in 7-10 days. I asked about 8-10 days in for a status update and was told it was almost ready but may run a bit later than quoted as it was the busy season. I was ok with that. I understood. Then began the run around. Over the course of a few weeks, every time I contacted them I got another excuse as to why it wasn't ready. I finally got frustrated and contacted the manufacturer themselves to ask when it may be ready and they informed me there was actually no order placed. A few days later, the "owner" of Cover Brothers, Mike, suddenly messaged me saying he had no idea what was going on and the person who I had been in contact with was doing "bad business" and was fired but he would order me my cover. Once again, the untruths began. Mike kept saying the order was placed, but when I contacted the manufacturer, there was no order. (The manufacturer felt so horrible they actually gave me a similar cover that doesn't quite fit nor is the cover I ordered but can do the job for now.) Now over the course of Christmas break, the manufacturer has shut down. Mike says as soon as they open in the new year, he will place the order (I've heard this several times now!) . But alas, no order. Now he is saying I got my cover so it's done. Even though I have explained this is not the cover I ordered or paid for.

On Facebook (my first mistake was finding his legit looking business on there!) I see there are others like me. Also check out the BBB. Wish I did first!