Ridge Energy Consultants Inc

Green Products & Services
Toronto ON M8Z 3C2
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HomeStars  >  Moving & Storage in Etobicoke   >  Ridge Energy Consultants Inc  >  Do not trust this company!! Unresponsive, give you the runaround
Cassandra in Oshawa
Cassandra in Oshawa
2 reviews Toronto, ON
0/10

Do not trust this company!! Unresponsive, give you the runaround

I had the absolute worst experience with this company. We had an auditor come to our house back in May to do an energy Audit for the greener home initiative. The auditor was under contract to ridge energy. My review matches some of the other poor reviews. All was great getting him to come do the audit, he was quick and very friendly. We scheduled him in for the post audit which was also quick. I paid our invoice right away and then for months the auditor refused to upload our paperwork needed to complete the grant. He stopped responding to my emails in which case I had no choice but to deal with Ridge Energy. At first they answered my calls, I was given the run around and the auditor was blamed with no ownership on their part. I was dealing with Summer who was a nightmare to deal with. She would never call me back, never rectified the situation and never answered emails or her phone and apparently she's the manager!! It wasn't until I was reading Google reviews that I came across another contact named Paul, I reached out to him, heard back right away and within a week or so, the paperwork was finally submitted to Greener homes. How is it that I dealt with phone calls and emails for months only for Paul to fix it in a week?? This tells me there's a whole bunch of people not doing their jobs. Don't use this company, very untrustworthy!!!

Approximate cost of services:
$800.00
4 of 5 people found this review helpful.
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Company Response

Dear reviewer, Ridge Energy is a file processor company. We have many Energy Advisors who use our service, all of them are completely independent of Ridge Energy and are registered with multiple Service Organizations such as ourselves. All files are quality assured for technical issues prior to uploading to an incentive program.
Ridge Energy works with over 100 registered Energy Advisors in four provinces. We process thousands of files each month.
If you have any issues with an Energy Advisor please contact me directly at philip.ridge@ridge.ca or 6478752900 I will make sure that the Energy Advisor takes care of you.
Thanks