I had a 46 inch TV I wanted mounted in my small apartment, so that I could maximize my space. There is really only one logical way to configure the furniture, so the TV needed to go on a narrow pillar. Mr. Star sent one technician who determined that the mount I'd ordered online would not be suitable for this particular wall. Rather than pressuring me into using one of their mounts, the company was fine with me taking a day to consider my options, which I really appreciated. The next day they sent another technician, who managed to figure out the best way to make a different type of mount work within the restrictions-- and he even helped me rearrange my furniture, connect my cable and apple TV, and get everything set up and ready to go. Both technicians and Rick, who organized everything over the phone, were nothing but polite, helpful, and professional. There was also a discount code on their website which made pricing very competitive!