I HAD A RELATIVELY SMALL PROJECT TO IMPROVE THE EXISITING WATERPROOFING AS WELL AS TO ESTABLISH NEW AT A SMALL CRAWAL SPACE AREA. HAD A FEW HIGH RATED CONTRACTORS CAME TO REVIEW THE SCOPE OF THE JOB AS WELL AS COSTS ESTIMATION, OLEG WAS KNOWLEDGABLE, STRAIGHT FORWARD ON THE NEEDEDS AND NONEEDS, AND WAS ALWAYS RESPONSIVE IN A TIMELY MANNOR. I DECIDED TO GO WITH ROOTWORX AFTER OLEG PROVIDED HIS DETAILED JOB DESCRIPTION AND PROMISED TO START THE JOB SOONER WHICH FITS MY SCHDEULE BETTER. OLEG AND HIS CREW CAME ON TIME AND DID ALL THE STEPS AS PER THE JOB SCOPE AND POWER WASHED THE SITE AT COMPLETION. OLEG EVEN SEND ONE OF HIS CREW BACK AFTER THE COMPLETION TO MAKE A FEW IMPROVEMENTS. THE ONLY THING PRVENTED FROM GIVING ROOTWORX A FULL MARK WAS DUE TO SOME OF HIS CREW, ALTHOUGH WERE FRIENDLY AND HARD WORKING, WERE UNABLE TO COMMUNICATE SUFFECIENTLY IN ENGLISH, SO IT CAN BE A LITTLE DIFFICULT IF YOU HAVE QUESTIONS WHEN OLEG OR HIS SUPERVISOR WAS NOT ON SITE. THAT SAID, THEY HAVE QUALITY CONTROL MEASURES THROUGH OUT THE ENTIRE PROCESS, SO I TRUST THINGS WERE UNDER CONTROL. AND ROOTWORX PROVIDE 25 YEAR WARRANTIES.
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- Company Response
Thank you, Lisa. We are happy you are satisfied with the service! Some members of our team do not communicate easily in English, we currently strongly support Ukrainian community, and hire workers from Ukraine, after they complete training. And we have to admit, Ukrainians are knowledgeable, hardworking people. Thank you for the review! In case you ever need us again, we are here to help - any drain, waterproofing, foundation, or concrete repair project! All the best from the ROOTERWORX team!