Save On Roofing Ltd

Roofing
Edmonton AB T5Y 0W9
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Roofing
Save On Roofing Ltd
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64%

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Reviews by rating (past 12 months)

Reviews for Save On Roofing Ltd

Average customer rating:
7.5 10 (4 reviews)

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Eric
Eric
1 review Edmonton, AB
10/10

NEW Roof

Brad and his company were awesome. This company came recommended to me and they did not disappoint. Brad put together a very clear quote with different levels of roofing material and extended roof warranty. The crew that did the roof installation was very professional, did a great job, and left the property very clean. A company rep even came back a few days later to install some downspouts on the roof and to add some additional caulking after the final quality control inspection. Even now, months after the installation Brad sent a crew out to quickly fix some cap/peak shingles that came off the roof during the winter squall winds we had. Brad responded within 30 seconds after I sent my email asking what could be done about the shingles that came loose. That really impressed me. I would definitely recommend Save-on-Roofing.

1 of 1 people found this review helpful.
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Company Response

Hello Eric, Thank you very much for the great review and your understanding during the recent weather we experienced, should you ever need any help please call or email us anytime, we take customer service very seriously.
Thank you,
Brad

Private User
Private User
Private User reviews Edmonton, AB
0/10

Multiple bill collection Harassment within ONE day of work completion

Completely unprofessional. Despite **multiple** inquiries from us as to when the company would finally do the roof installation, we could not get an answer out of them as to a date for completion. Then when the roof finally was installed, they began harassing us ONE day after completion with numerous e-mails and phone calls to bill collect. They have called/message more than SEVEN times within 6 business days... with absolutely no justification for such harassment. And they did the EXACT same harassment last year when we had another roof completed (and unfortunately had forgotten how rude the company behaved after the job was completed). If you like extremely aggressive **bill collectors** within days of a job being completed, then this is the roofing company for you.

1 of 1 people found this review helpful.
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Company Response

We will let the 1000's of completely satisfied customers step up and attest to our business methods that we have adhered to since inception. We took this job, from what we understood as a completely satisfied customer that never voiced any issues with the past dealing, on a last minute basis as they were in an extreme rush to have the work completed so they could sell the property and pushed it through the schedule as we were pleaded with to complete it, and completed the job within 2 weeks from first contact, this is our busiest time of year and in the busiest year on record, and once completed within 24 hours emailed our invoice. We may have called the following day to ensure that it was received. In the next 6-7 days we made 2-3 more calls, one with a message left and the others we could not as the message center was full. We did resend the email after 3 days in the off chance it was never received. We were informed early in the week that they were going to be back in town and inspect the work and settle up... The calls and resending of the invoice were on the Saturday or Sunday after the Friday they said they were to return, not once did we receive an email or telephone call response until tonight when we were greeted with the aggressive response and accusations of harassment.... ask every one of our customers how we treat them and how we are not all over them trying to collect, we are a very financially stable business and have never resorted to this behavior.

I am so used to being non confrontational in all my dealings with everyone but when I encountered this total act of aggression it just did not sit well. My last email was a polite "when will you be settling up the account"? the immediate response was "when we do" and that I was not to call or email as I was blocked and she would call the police...

Regards,

Brad

Doug in Edmonton
Doug in Edmonton
1 review Edmonton, AB
10/10

New roofing

Brad prepared a clearly-priced quote with different levels of roofing material, was friendly and quick to reply with follow-up information when requested. The installation team was friendly, professional, and fast. The clean-up was excellent. Very pleased and would highly recommend.

1 of 1 people found this review helpful.
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Company Response

Thank you Doug, we had a great time doing business and very much appreciate all the referrals!

L Limany in Edmonton
L Limany in Edmonton
1 review Edmonton, AB

First Review

10/10

Brad and John were wonderful

Potential clients please hear me out why you should consider them. Before choosing a new roof I've watched most YouTube videos and read most of the technical documents on shingle technology. Firstly, their price is competitive with all the established roofers with 10 or more years of operational experience. Secondly, they have preferred contractor status with Owens so that we are covered by both contractor and manufacturer for both parts and labor for 50 years each. 3rd, they wouldn't take our money until absolutely everything was completed. This is far and away not the usual practice with tradesman today. They hire very courteous and skilled professionals to get the job done right. Thank you Save-On-Roofing for installing our new Owens Corning roof. We are very satisfied with the installation and will give regular update to this review to readers as to how the roof is doing over time as a testament to Save On Roofing workmanship and Owens Corning duration shingle quality.

1 of 1 people found this review helpful.
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Company Response

Thank you very much Leng, it was a pleasure working with you and your family.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Save On Roofing Ltd

Few things are more important to the structure and safety of a home than a sound, well-built roof. It’s important for homeowners to understand all of the elements that go into properly installing or replacing a roof, but it is just as important for our customers to recognize that a ...
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