I have a story here as to why you should not bring your phone to get fixed here at this location. It’s a long story but worth your while to save you time and money to avoid headaches caused by this store.
I came to this store to fix my water damaged phone. After about 2 days, they called me to let me know they had gotten the phone working, they just needed me to come in and enter my iCloud password. The phone had been restored during the repair, so I had to set up my Face ID, which somehow wasn't working anymore. I took it back to the store the next day, the tech advised me that he would have a look at it and let me know if it could be fixed or not.
I let him know that I would be leaving for vacation is 3 days and would need the phone back by then. On the third day, I received a call letting me know that it would take an additional 5-7 days for the phone to be repaired. I did think that was a bit excessive so I told him I would pick up my phone and bring it back after my vacation. He told me “That's fine, bring it back whenever you have the time.”
Being back from my vacation, I noticed that my camera and flashlight would work intermittently. I assumed that maybe it was just a loose connection in my phone. Sometime after, I went to go charge my phone after it died, only to find a big green line run vertically through my screen. I was surprised since my phone was literally sitting on my bed; it didn’t drop or face any sort of physical impact.
I decided to take my phone to another place for as Dr. Digital seems to have long turnaround times. I explained to this other repair location of the issues I was having with my cameras and the screen. They opened up my phone, and showed me that the bracket/shield, that holds all my connectors in place, was missing, leaving small pieces to move around inside my phone. This caused the LCD of my phone to damage from the inside. The tech at this new place also told me that my original Apple battery has been switched. My phone has never been opened or repaired since I’ve had it, other than being at Dr. Digital. I was advised to bring my phone back to Dr. Digital since the issues I was experiencing is from the poor repair I got at Dr. digital.
I went back to Dr. Digital and spoke with the original technician who worked on my phone. I TRIED to tell him what was going on, but he would cut me off and response aggressively. He told me that he didn’t place all my pieces back on my phone since I had intentions of coming back after my vacation. Personally, I feel like this is ridiculous. Regardless if I was coming back or not, all original parts should be put back exactly where they came from. The technician began to yell, telling me that I MUST HAVE dropped my phone, causing the screen to break. I’ve tried to explain, multiple times that the phone did not drop, there is no dent or scratch ANYWHERE near where the LCD was broken. I asked what was going to be done, since clearly this was not my fault. He said to bring my phone back in 2 days and he’ll look into it.
After this altercation, I’ve made my way back to this location FOUR TIMES, only to find them close at around 6:30PM, when their store hours indicate that they don’t close until 7PM. I work until 5PM, so 6:30 was the earliest I could arrive at this store. I decided to take a day off at work, just so I could get to this store early enough in the day.
When I arrive, I spoke with a very nice lady who was very apologetic and understanding. She informed me that the technician I’ve been dealing with wasn’t in that day, but she would reach out to him during his next shift and have a look at my phone.
The next day, the lady called me to let me know that the technician looked at my phone, and said the damage was caused because the battery was replaced. I was confused because I never requested to have my battery replaced, and only had my phone fixed at Dr. Digital, which was for water damage. All of these issues that happened AFTER the repair, came up after the technician worked on my phone.
After this whole hassle of running back and fourth just to get my phone fixed, the technician refused to fix my phone.
I’ve reached out to corporate and also filed a complaint to the Better Business Bureau.
This specific tech who worked on my phone was obnoxiously rude and very unprofessional as he made me feel belittled for something I clearly did not do. I was never formally told of any potential damage that could occur after the repair.
If you are looking for good customer service, a store that is open during their listed hours, someone who takes the time to put all the pieces back together in your phone, GO ELSEWHERE!!!