Glass Doctor Of North Mississauga

Mirrors & Glass
Mississauga ON L4W 3X1
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Mirrors & Glass
Glass Doctor Of North Mississauga
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82%

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Reviews for Glass Doctor Of North Mississauga

Average customer rating:
9.3 10 (7 reviews)

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JO
JO
1 review Mississauga, ON
10/10

Window replacement and shower glass door installation

Very friendly, responsive and easy to work with. Will definitely use them for future projects.

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Company Response

Thank you very much for your business. We had a pleasure doing business with you and look forward to future projects. Enjoy your new glass shower and if you ever need anything else you know who to call.

Andy
Andy
1 review Toronto, ON
10/10

Window

Great job would use them again anytime showed up early to fix broken glass and looks great. Thank you

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Company Response

Thanks a lot Andy. It was a pleasure to work with you. Call us anytime we are glad to help.

Farzana
Farzana
1 review Brampton, ON
10/10

Replaced Foggy Glass on Patio Doors

Glass on my Patio doors were really Foggy. I called Glass Doctor and they sent the technician right away. Technician came and gave me the price which was better than other quotes I received from other companies. Technician was very professional and thorough and took time to explain the process. They ordered the glass and came back within few weeks and installed the new glass. I would recommend them.

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Company Response

Hi Farzana,
Thank you so much for choosing us to replace your foggy patio door glass unit. We really appreciate your business and hope that you will call us for all your future glass replacement/installation needs. We are a full glass service company. Please visit us at glassdoctor.com to see full list of services we can provide.

andy.seepersad03 in Mississauga
andy.seepersad03 in Mississauga
1 review Mississauga, ON
5/10

Multiple visits, broken glass, poor clean up, 3 months to complete

Let me start off by saying, I am not one to write reviews but I felt it was necessary to do so. This company was a struggle to deal with after the first visit after the measurements were taken. It took about 3 weeks to get the windows ordered. First installation was completely horrendous, the installer left shards of broken glass on my window (which my 3 year old cut his finer (minor) but still not OK, garbage outside, silicone the window but was not clean and left blotches. I reported this to a manager who came a few days later to inspect, which confirmed all the flaws the installer previously did. He came back a few weeks later to replace both windows. He successfully installed one window but installing the second window he broke that one. We waited another week for them to come back to install which was done without any issues. The hassle of having to continuously have someone home + multiple visits at in my eyes warranted some sort of discount but nothing was brought forward. I received a call the day of the last install requesting payment. When asked if there some sort of discount for this work and all the hassle I was told "I was not told anything about a discount". Although management was friendly and courteous relating to the initial installer it was overall an OK experience. Multiple visits and no sort of discount even offered for our time wasted was not a great experience. I would not be going back forward with this company for the reasons listed above.

Edit. Based on company remarks. "Demanded to leave" that's a joke and untrue. They showed up 2hrs later than promised (failed to mention that in his review) and my wife had to pick up my son from daycare. Also here are the pictures I took of there work which included shards of glass outside and inside my house (where my 3 year old cut his finger), horrendous seal around my window and garbage to pick up. Glass Doctor pls be honest with your response.

1 of 1 people found this review helpful.
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Company Response

I'm glad this client wrote this review as we like to have constructive criticism to help us improve as a business . The first installation was done by a previous installer who is no longer with us. He was a great installer in the beginning but as time went on we noticed his lack of commitment to the company and the standard we have started to dwindle. So we had to let him go. As I got to the job site I did notice some small bits of silicone left on the ground. But in his defence the home owner had to leave in a rush and demanded my installers just drop everything and leave. Not even giving us time to do a proper clean up. We need a certain amount of time to do the installation and they were very aware of that. Once I have relived the installer of his duty I went to the site to remeasure for new glass. Our turn around time is roughly about two weeks as that is the industry standard. Once I had the new glass I personally went to do the install. I'm the project manager. As I did one window the other glass broke but that was because the casement window was old and falling apart and put a crack in the unit. I immediately ordered a new one and went back ASAP. Unfortunately in this industry glass breaks. Once I was done I made sure I did a full clean up. The reason we had to go back in the first place was there was condensation on the glass but it was because they had high amount of humidity in the home and all the glass had condensation even the ones we did not work on. So really all I needed to do was go clean glass and pick up garbage but I wanted to give the home owner piece of mind so I gave them all new glass. We spent money from our own pocket when it wasn't necessary. A discount wasn't mandatory in this situation as the the home owner should of let my installer have the proper time to finish the job. If so only a short trip would of been needed to clean up glass and bits of silicone from the yard. I'd be more than happy to offer a discount on further work by this client. We are truly sorry for all the inconvenience. With this review we strive to be the best customer service glass company in the city.

billmartin43
billmartin43
1 review Mississauga, ON
10/10

Window glass replacement

They replaced the glass because condensation got between panes.
Brad was amazing from start to finish. And David so helpful too.

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Company Response

Hi Bill,
Thank you so much for choosing us for replacement of insulated glass units. We really appreciate your business and hope that you will call us for all your future glass replacement/installation needs. We are a full glass service company. Please visit us at glassdoctor.com to see full list of services we can provide.

anilbhatia
anilbhatia
1 review Brampton, ON
10/10

Replaced cracked window

I had a cracked window, which they replaced. They were very courteous and did a very clean job.Definitely recommendable.

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Company Response

Hi Anil,
Thank you so much for choosing us for replacement of cracked glass on your window. We really appreciate your business and hope that you will call us for all your future glass needs. Please visit us at glassdoctor.com. Thanks

May Mohamed in Mississauga
May Mohamed in Mississauga
1 review Mississauga, ON

First Review

10/10

Glass replacement for my window

I called about a broken window that I needed replaced especially with this cold weather! and they came out the same day to measure everything and gave me a quote right there. The technician who came out was wonderful and fixed my window by the end of the week. Whenever I had questions the young lady in the office always got back to me super fast. I'm very happy with the service and the friendly people.

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Company Response

Hi May,
Thank you so much for choosing us for replacement of broken glass on you window. We really appreciate your business and hope that you will call us for all your glass needs. Thanks

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Glass Doctor Of North Mississauga

Welcome to Glass Doctor of North Mississauga. We're your expert for full service auto glass repair and replacement. From windshield ding repair and full windshield replacement to auto glass care and window tinting, we offer a wide range of professional auto glass services. **** Contact us today to schedule your ...
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