Nordik Windows And Doors

This service was excellent

Daniel was so kind and friendly. 10 stars

I am so happy with my windows and also found out from Daniel
that if I sell the warranty can be transferred to new owners.

Thankyou

The installers were to install my window on June 10, 2021,
They were late and half-installed 3 of the 7 windows I wanted replacing and they left a pile of debris in my back yard and driveway.
One of the windows has a crack in the glass (upper left corner) which I reported to the company.
The installers didn't show up the next day citing difficulties. with their cube-van.
Nobody had the decency to call me in the morning to let me know.
I only found out because I made phone calls to find out what was going on.
In addition to that, someone from the company called to investigate my complaint about the cracked window.
Unfortunately, the call was dropped and I was playing phone-tag with Nordik all day trying re-connect with the investigator.
The installers came on June 12, 2021 to finish the installation.
While they did a good job they had to remove the awning over my living room window and my front office window.
Nobody from Nordik had told me this would be a necessity when the contract was signed nor when measurements of the window frames were made.
Also, no provision was given to put the awnings back to their normal places.

The experience from beginning to end was very professional.
From the initial visit to discuss the options,
to the measurements taken and then upon the install, I couldn’t be more pleased in choosing NORDIK.

Overall it was a great experience, very fair price, and the windows were installed in a timely fashion. my only complaint is I wished the windows could have been cleaned after the installation. There were finger prints and residue from manufacturing left on the glass and the windows being on a second story are difficult to clean on the outside

This company employs unprofessional and dishonest salesman that make promises, hold your deposit for 10 months and do not deliver the proper product. I had ordered an entry door from a highly incompetent salesman that works for this company. After 3 revisions due to lack of knowledge, dishonest business practices, and just plain ruthlessness, the salesman held my deposit for more than 10 months. Finally, after filing a claim with small claims court, the salesman emails me a photo of the "completed door" i discovered that it has the wrong glass. After once again refusal of refunding my deposit we are now meeting in court. Terrible and dishonest salesman working at this company also works hard in removing negative reviews from online publications. Ive had at least 4 reviews about this company being removed by them, almost as if they have something to hide. Lots and lots of windows and doors companies in the GTA that do great work without this huge headache. RUN AWAY.

Excellent installation, my neighbours installed new windows and I went with Nordic. Was highly recommend to go with Alexei services. His team cleaned not just inside but also outside the house and did a two day job within a single day. Aleksey called me six months later to ensure the windows are still good and nothing is leaking. Would definitely recommend

We replaced all of the windows and front door of our home several years ago prior to Nordik's purchase of the company. There have been problems from the start. While we have able to have the concerns with our windows addressed (not without some difficulties), the problems with the front door are still ongoing. The finish on the inside of the door is chipped and flaking off. Repeated attempts to have the problem corrected have been ignored, we have been promised return calls from the service department (which never happens) when we push/follow up we are constantly told "someone will get back to us" (and nobody does). We have had to fight tooth & nail to get anyone to respond at just about every turn. We have managed to convince the company to send someone out to look at the door issue on 3 occasions. Each time, the tech brings touch up stain (all 3 attempts at this have failed) confirms the stain will not work and someone will be in touch with the next steps. We have to follow up every time. The latest response was that Nordik is waiting to hear back from the manufacturer with an inspection date and that we (as the homeowner) were welcome to reach out the manufacturer directly ourselves (no contact info was shared). This is beyond frustrating. We have been patient and given plenty of time for this to be corrected (the current email string began in May 2020 and remains unresolved).

Guys did an excellent job and where very friendly.Had nice conversation with the guys Left job siite cleaner than it was before the work.Will most definitely recommend this Nordis crew.

Their customer service is very bad！They did a window installation at beginning of March. People who install the window find out one window trim is missing. They told me they will install the trim with in a week. And they take the whole payment. Then it has been three months, nobody call and nobody install the trim. I called them several times and their customers service responded me that just wait, every company is slow! I placed order around the beginning of October last year! The trim should be done on the time when they install the window.

I called Nordik because I thought the seal went in my laundry room window. They sent Daniel to have a look and he said that the seal had gone, so a replacement appt was made.
Daniel is a very knowledgeable, friendly and courteous young man.