Ofer installed our new 500series Bosch dishwasher. He immediately identified an unforeseen installation issue and resolved promptly at a very reasonable price.
Communication is excellent and he cleaned up after the job. Highly recommend!

Our washer was making horrible noises so we called Octopus Royal to see about getting it fixed. Our tech was amazing and diagnosed the problem right away. They ordered the part and he came back to install it. When he opened up the washer, though, everything was reeeaaallly broken. He advised us not to fix the current washer and to get a new one. He then refunded the money we paid for the part and helped us carry our washing machine pieces to the garage. We were so impressed with his assistance and honesty. Great job, Octopus Royal. We will use you again!

This company was quick to respond. The repair woman was exceptional and found the issue quickly. She was friendly and explained the problem in detail. A part was ordered and they came back to finish the repair the next day. I was very impressed with how quickly they responded and repaired my washer they chased me to get this done. I am in the condo building business and will recommend this company for my next install.

Our refrigerator stopped cooling properly and the freezer was starting to thaw. Based on HomeStars good reviews we contacted Octopus Royal Appliances Repair Services. They responded promptly, set up a next day service and arrival window. The technician arrived on time and diagnosed the problem, which required the replacement of the inverter. He mentioned there might be a further problem but there was no need to spend more money now as the fix he proposed may be enough. So, he ordered the part and came back the next day to install it. The fridge started working, so we were quite happy and transferred the payment for the part and labor to Ofer, the company manager. However, the next day the fridge broke down again. We discussed the situation with Ofer. The conclusion was that due to the age of the fridge, spare parts were mostly not available or very expensive, so further repairs were not making any economical sense. As the fridge appeared not reparable, Ofer proposed to return the whole payment which we sent to him a day ago and he did it immediately. We really appreciated his honesty, and his willingness to please his customers. They are polite, honest, very well priced, and have a knowledgable staff. We would call them again without hesitation.

Very speedy response. Came out the next day. Very informative during assessment and repair. Very satisfied with work done.

Ty so very much for fixing my dishwasher and then no charge oh my goodness there are still good people in this sad time thank you so much.

We originally got a quote from them, beforehand to understand there charges. They gave us two different quotes, one was for $80 Service call charge +$100 for the first hour +$20 for every 15min after or $180 flat rate, then another quote for $240 service call.

Apparently there service charges are based on piece work and not hourly like many other local companies. I contacted them after the service, to understand why I was charged so much ($240) but there customer service isn’t the greatest and quite rude for a professional business. They have done an amazing job with the washer, repairs were done in 45 minutes and gave lots of advice. I have a few other clients, that I would’ve recommended them too but there charges aren’t straightforward.

After dealing with someone else who went MIA off and on for two weeks, Ofer came in and saved the day. His knowledge and professional handling of the situation led to a proper fix of the machine within 2 days. He is honest and upfront about the costs which is a refreshing change. I would not hesitate to recommend him to others.

My 10 yr old Maytag dryer needs repair as it was emitting a very loud noise. With the pandemic crisis right now, we are not ready to replace it. Checked some appliance repair with homestars and Ofer was very quick in replying to my inquiry. And because he was within the area, he was able to come in 10 mins , checked the dryer, diagnosed the problem and able to replace the broken part. In less than an hour from my inquiry, the dryer was working again. THanks Ofer for the very prompt action and also for being equipped with PPE (mask and gloves) when you came in. I strongly recommend Ofer to anyone who needs a reliable appliance repair man.

Diagnosed problem immediately, had the right part and fixed it right away. Competent and pleasant.