Bilal did respond first to my service call for washing machine repair (drain pump issue). I was not informed that there was a charge for his estimate before he came. He made the comment 'you expected me to come for free?'. Rude, especially that I gave up a lot of time for his 4 visits. He quoted higher than other companies as he said he would need 2 technicians to remove the stacked dryer on top. He came alone and took an easier option to move my fridge to access the washing machine. Definitively broke my fridge as it stopped working 2 days later. Not a coincidence as its only 7 years old. Ruined my tenants food completely. He reluctantly came back. told me the first time that it was not his fault and fridge settings were wrong. Still broken and recalled him-told me that the coils were freezing and thawing and would not fix it as it is cheaper to buy new fridge. Not the answer I wanted as it was obvious it was his fault. I am not convinced this company is professional. They wanted to charge me for the subsequent visits! Stay away from this company.

Had an issue with our dishwasher not cleaning properly. Soap pod was not opening completely.
I used the Jiffy App for the first time.
Oliver from Octopus Royal called me. He sent a technician out the following morning, Igor.
He was polite, asked me questions regarding the dishwasher and proceeded to look at it.
After running the dishwasher for a few minutes the problem was discovered.
He quoted me a price for labour & parts.
I made the decision to purchase a new dishwasher and will have Igor come back to install when it arrives.
Service call was 96.00 , well worth it especially for next day appt.
I would highly recommend this company.

Very knowledgeable, professional and courteous. Understood the problem and needed resolution and fixed it quickly.

Good service, came on time, would recommend this company to anyone who requires appliance repairs

Very happy we went with Octopus Royal for our dishwasher repair. Ofer responded very quickly to our late evening query and based on my description and photo was able to determine we needed to replace our inlet valve. Ofer came the very next day and was done the job under an hour. Great service! I would hire Octopus Royal again and would certainly not hesitate recommending their services to someone else. Thank you!

Once again Ofer has saved the day. Two years ago he repaired my then 36 year old stove. Recently, when the second oven element finally gave up the ghost in spectacular fashion, he was able to find a replacement part. I was extremely pleased. He has now helped me twice and I will look to him for future appliance repair needs.

This was my first time using Octopus Royal. My refrigerator was leaking and I asked home stars for assistance. Ofer promptly answered my call and I’m so glad he did. Ofer was polite, knowledgeable and eager to assist. He diagnosed the problem immediately and fix my refrigerator in less than an hour. He was also kind enough to pick up a broken accessory part and install it.
This is why I highly recommend him.
Thank you Ofer for everything.

Knew the issue with our dryer immediately, and was available for a speedy repair. Also gave recommendations for duct cleaning to ensure future success of our dryer. Would highly recommend!

Requested to install ZLine Range Hood. Didn't have any knowledge on installation and trusted the technician & the company. But was disappointment when the work was done (not done according to me).
The range was installed only 25 inches above the electric range while ZLine recommends minimum of 30 inches (which I learned after I ended up calling ZLine to ask for a solution). Due to this, there is a portion of duct that's exposed without the duct cover. The technician refused to install the top mounting bracket that comes with the range hood. I lost the trust and didn't want to argue with the technician. But writing this review to let Customers be cautious. I'm not worried about $180 that I paid but it really hurts that the job in our newly constructed house is not up to satisfaction.

Our washer door seal was leaking water and black no matter how much I cleaned it.
The reply on Homestars was quick, he ordered the part and replaced it within a week. The price was reasonable, I would recommend this company.