City Home Comfort

I wanted to change the filter box - City Home Comfort were great, friendly, responsive, arrived when they said they would and did a great job. I would definitely recommend them.

Existing AC died. Came across City Home Comfort through online search - within seconds of my requesting a quote I received a call (in the evening) from Shawn who answered all my questions and was able to schedule the job to install a new AC within a week or so (in the dead of summer
- which was many weeks faster than other companies could offer). Job was done well and no issues with unit since then after 2 months. They also took care of warranty registration. Company also offers reasonable annual maintenance plans.

Furnace wasn't able to cool home. An appointment was scheduled asap and Gracjan (the HVAC technician) responded to confirm appointment. He arrived on time, was professional, respectful, troubleshooted and solved my problem (clogged hose) quickly, and gave me options as to whether or not upgrade my 25 year-old furnace. No upsell or b.s., straightforward and no-nonsense advice. I've been their customer for over 20 years now and have never had any negative experiences with them.

They did a very good job. We could feel that the refrigeration was decreasing and the tech was great. Identified the issue and had it fixed in no time at all. Very well done.

Andrew

They were super fast in reaching out, accommodating a tight timeline, and offering suggestions as to how best to address our AC issues. They were easy to work with and offered contacts to address other issues that same up.

When my AC broke I left my name and number on the site and Shawn called me back within an hour. He was extremely knowledgeable about the product and my needs. Unlike others companies he didn't say he had to come and look at my house, windows, insulation etc. The AC unit was installed within two days and the two guys installing it were professional and polite.

This company was unable to resolve the problem of an AC leak, but charged us anyway. Leak started again three days after they "repaired" it. They wanted to break down drywall which the company I hired to replace them said would have been completely useless. Glad we got a second opinion. Asked for my money back, but they refused saying it was our fault we wouldn't let them cut the drywall (which apparently would have been a waste of time, money and a mess). Other company came and were way more knowledgeable. Go elsewhere.

Quick and clean service and very polite staff. I will be glad to have them again This is the. 8 th year Nd the 4th service I have had them help me with

I have 2 ductless units that needed servicing as they hadn't been maintained in a while. Dean from city home comfort was very patient and detailed in completing the job.

After getting CHC to replace our furnace in March we decided to use them again for our AC on July 15th, 2021….a very costly mistake.

Property Damage:
1. In replacing our AC unit one of the technicians damaged a pipe in our furnace room and caused a leak then knowingly hid it from us. We had to discover it on our own and put a bucket to prevent further damage.
2. The technician put “tin tape” on all the basement vents covering not only the vent but erroneously covering the ceiling as well and damaging it. CHC said they would provide the paint to repair this. When they came to take a paint chip they pulled off a chunk of the ceiling as well. Now we not only need paint but dry wall repair as well.

Unprofessional:
1. Bait and Switch: We were told we could get a same day repair for our AC unit but we also inquired about replacing it. We decided on the repair but then somehow the part that was available for the same day repair just moments before could no longer be provided same day.
2. Chris (who identified himself as one of the owners/partners) sold us an AC unit almost double the size of the unit we had assuring us of improved performance in cooling the top floor. We specifically asked if we would be able to see an improvement in the cooling given the duct work. Without hesitation he said yes. After the new unit was installed we saw NO difference in the performance/cooling of the top floor. When we called Chris back to make him aware he said he was aware this would happen. He defined ‘improved performance’ of an AC unit as saving a few pennies on your monthly bill!!! He was so eager for the +$5000 sale that he just said anything to get us to buy and completely misled us.
3. CHC agreed to fix the property damage and provide a solution for the top floor free of charge by Tuesday July 20th. We are now at August 3rd and not only have they not resolved the issues but Chris will not return our calls/send our calls to voicemail. The head office/call centre person has also been unable to get Chris or any of the other partners to call us back and resolve the issue.
4. Finally, after the install they left our basement in a complete mess. Black oil on our new floors, black fingerprints all over our bathroom wall, toilet and sink and black fingerprints all over the ceiling. We had to spend about an hour scrubbing everything to clean up after them.

We cannot emphasize enough, DO NOT go with this company.