Ray responded to my request for someone to help repair a creaky old staircase. He was friendly over the phone and we exchanged messages over SMS for a few days before his visit. When he arrived, he took his time to carefully assess the problem. Initially he had quoted me $500 to simply repair the creaky steps and reinforce. After much conversation and some honest advice from Ray, we actually agreed it didn't make sense to spend that money to do such minor repairs, as the stairs are quite old and it is very likely the repairs would only be temporary.
Ray gave me some info and a quote for a more fulsome stair replacement job - something I will consider for the future.
Thank you to Ray for his honesty - it would have been very easy for him to take my money and walk but he made sure I had all the info before making a decision.
- Company Response
Thank you for your review, it was a pleasure to work for you, looking forward to work for you again.