Shield Restoration Services

Fire & Water Damage Restoration
Toronto ON M3N 1Y2
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85%

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Reviews by rating (past 12 months)
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Reviews for Shield Restoration Services

Average customer rating:
9.5 10 (4 reviews)

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Private User
Private User
1 review Toronto, ON
10/10

Emergency response

In a cold winters Saturday night in the midst of a deep freeze " a burst pipe" -
Shield were responsive, Professional , thorough and without hesitation
Arrived in the wee hours of the morning - before the light of day - assessed and addressed the problem , took care of the immediate clean up preventing further damage .
Working for the homeowner they carefully inspected, recommended and assisted in the insurance and restoration process.
Steve and his team deserve 10 out of 10 - so far so good - now to repair and replace ! Looking forward to great results in this regard - Thanks Steve

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Company Response

Thanks for the kind words. Our team is always available 24/7, as you unfortunately found out during the deep freeze. We are thrilled with your rating and look forward to a successful repair.

Steve and team at Shield Restoration

Judy S in North York
Judy S in North York
1 review Toronto, ON
10/10

Internal repairs due to roof leak

This Winter, as a result of the rough weather, we came home one day to leaks in our master bathroom and in one of our bedrooms. We were shocked to see the bubbling of water build up in our ceilings and walls as well as water all over our floors from where the ceiling had cracked. The leaks were traced to our roof. We were referred to Steve at Shield Restoration Services by a friend and Steve and his team were absolutely amazing in such an upsetting situation for us. They responded promptly and were at our house reviewing the situation quite quickly. They provided expert, in-depth reviews of the damage and recommended a course of action to dry out all of the water. Once we agreed to a course of action, they had machines set up to dry out our rooms within 1.5 hours. They also came by regularly to check the status of the drying. They were always quick to respond to our calls and helped alleviate some of the stress we were experiencing. We always had the feeling that we were in good hands and could trust them. Best of all, the guys were absolutely great with my 3.5 year old son. He of course wanted "to help" and ran to get his toy tools and drill when they arrived. They totally humoured him and gave him small jobs to do and he LOVED it! I highly recommend Shield Restoration Services and wouldn't hesitate for a second to call them up again!

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Company Response

Thanks Judy. We are just glad we could help you during this crisis. Roof issues can be tricky so using our diagnostic tools like the FLIR camera and moisture meter do come in handy. We were also thrilled with your son's excitement and eagerness to help, especially with the issues being in his room. If we need another technician, we know where to come ;-)

Thanks again for your kind words.

Steve

larlkyn.lee
larlkyn.lee
1 review Toronto, ON
8/10

Basement / Bathroom Restoration

Our basement had water damage from a frozen pipe. Bathroom and the carpet surrounding the basement was all soaking wet. Shield was very quick to respond in sending a crew to fix the problem.

During the re-modelling phase, they were very organized and finished the job on time.

I was very pleased with the timely updates given by the manager and the crew on the job were very professional and respectful.

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Company Response

Thanks Larlkyn for your kind words. I will share with my team. Here's hoping you never need us again, but glad we could help you with this loss.

Private User
Private User
1 review Vaughan, ON

First Review

10/10

Flood Damage - Dec 2017

Steve and his team were available at a moment’s notice when trouble with a pipe resulted in flood damage on both the upper and lower levels of my house. The problem was diagnosed and a plan of action was implemented immediately in order to mitigate damage to the affected areas. Steve’s team worked diligently until 2am in an effort to save our hardwood floors; something my insurance company very much appreciated. Not even my sleeping toddler in the next room was aware of their presence. Steve was available from start to finish, and any hour of the day. He walked my claims adjusted through the emergency services work performed and pushed hard to ensure all losses and rebuild work were covered in the claim. He was the advocate we needed. Steve’s rebuild team was competent and professional and ensured the work contracted was completed in a timely manner; my expectations were exceeded.

I can’t thank Steve and the Shield team enough for all they did for us during this challenging time and I would highly recommend them.

~Adam

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Company Response

Thanks Adam for your kind words. Glad we could help you through the process and get you back quickly. Happy Holidays from everyone at Shield.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Shield Restoration Services

At Shield Restoration, we understand you didn’t plan for this damage and it’s now thrown off your daily life. Our team responds quickly to help prevent further water damage, expedite disaster clean up or fire restoration. We ensure the work is done according to the standard of care and save as much of your content as possible. The faster we remove the damage and restore your home, the quicker you will forget this every happened.

Collaboration with you, your insurance carrier and broker ensures everyone is on the same page. Our priority is always YOU and YOUR PROPERTY. Our Promise is excellence in customer service, taking the time to clean and restore your property to meet or exceed your expectations. All our work is guaranteed for as long as you own your home!

Shield Restoration takes pride in our ability to work collaboratively with our insurance partners.

We are have both preferred relationships with several carriers and work very well with all Insurance companies.

Our key to success is the understanding that we all have a role to play in the successful remediation and restoration of any insurance claim.

Our quick response, cause of loss reporting and our use of DASH software to track our workflow, allows for ease of communication with both adjusters and homeowners.

Our promise is to avoid surprises for all parties with heightened communication and continued updating of the progress of each file.

When we share a file, as an insurance adjuster you can be reassured that we are here to help you and the insured with our boutique-like service and collaborative approach.

CATEGORIES
Fire & Water Damage Restoration
SERVICES
Residential and Commercial Restoration Water Damage Wind Damage Fire Damage Mould Damage
SPECIALITIES
At Shield Restoration, we stand by our work. We collaborate with you to ensure that you understand what the plan is for repairing your home. We help you with the selection process for flooring, paints and more. You can be involved in this process as much or as little as you would like. Before we finish, we require your stamp of approval that you are satisfied with our work. We guarantee* our work as part of our partnership with your insurance company and match their expectation for guarantees. In addition, for non-insurance losses, we will guarantee* our work for as long as you own your home! Any damage as a result of any future loss cannot be guaranteed. Visit our website to calculate your POWER CONSUMPTION
WEBSITE
http://shieldrestoration.ca
PAYMENT METHOD
ALL payment types Accepted.
MEMBERSHIPS
IICRC & BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project completed.
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