During the Ice storm in April of 2018, we experienced an ice dam on our roof. Water was coming into our house from the roof, damaging rooms on all levels of our two storey house. We had a few inches of water collected in the basement.
I called Shield Restoration because we needed help. Within 2 hours, Dave arrived up to assess the situation. He carefully went through each room that had shown water damage. And he also showed me rooms where the damage hadn’t appeared yet – but would subsequently. He devised an initial plan that would start address the damage resulting from the water coming into our home. A few hours after that, a crew from shield arrived and started the drying/clean-up phase.
The crew arrived the next day to remove the water soaked floors, and damaged drywall.
At all times, the employees were kind, respectful and clean. Because the extent of the damage we suffered, we needed significant drying/dehumidifying. Shield employees always put drop cloths down in the house, as well as wearing boot covers.
Shield also coordinated/performed the restoration. We need new floors in our basement, plus drywall repair/installation in all of our rooms, as well as painting. Bryan did most of the restoration work and the quality of his work was outstanding. As well, he was very kind and trustworthy (we left him the keys to our house to allow him to work while we were away). At no time did we feel uneasy having him in our house while we were home or not home.
During the entire process we had to deal with our Insurance provider. Dave, having worked in the industry before, was very helpful in guiding us through the claims process – this was our first home insurance claim.
I was always able to get in touch with Dave or Steve when we had questions regarding the clean-up, or restoration. This was very re-assuring, since it was a very stressful time for my family.
We were/are totally satisfied with our dealings with Shield. I hope never have another flood / or similar event. But if we do, Shield will be the first call we make.
JT/LT– North York - Ontario