I needed my laundry machine fixed. The repairman Ben was fantastic and very professional. However the scheduling department is another issue. Ben came over on a Saturday and we agreed for him to come by on a Tuesday to fix my laundry machine after he found out what was exactly wrong with it. The schedulers wished to changed it to Monday which I eventually agreed to. I said that I needed him to be at my place at a very specific time as I had to work at noon yet on Monday they scheduled him with another repair then Ben calls me at 11 to tell me he is on his way which I had to reschedule for the next day. Same thing happened unfortunately for Tuesday and I told him that I will reschedule for Wednesday but I would need him to be at my place for exactly 9 AM which he was even earlier (worked out for me). Ben is fantastic and I would trust him with more repairs but the scheduling need to get it together and stop overlapping too many appointments.
- Approximate cost of services:
- $680.00
- Company Response
Thank you for the review, we are sorry about the scheduling issues that happened, sometimes jobs take longer then expected and the techs may be running late. We are pleased that you are happy with Ben and will be happy to help anytime thanks