I had never had Air Ducts done before (just a visualization of all the horror stories and telemarketers that call non stop) but me and my wife decided we should do it since we have been in our new place for almost three years and wanted cleaner and more efficient air flow.
We reached out to a number of top Air Duct Companies and while there were a lot of solid options we ended up going with Air for the following reasons.
Afifa (in customer service) was amazing with the customer service. I was able to chat back and force with her via Homestars since I was work and try to lock down what exactly what we needed. I ended up having to call her after work but she picked up right away and was very courteous, professional and kind.
THIS IS THE ONLY COMPANY AVAILABLE ON SATURDAYS! This point cannot be understated. It is probably the main reason we went with them. As 9-5 workers, my wife and I need flexibility. We cannot do weekdays especially for a job that will take a few hours:) This flexibility was much appreciated :) On top of that, Afifa got me an afternoon appointment so we could sleep in on our Saturday!! Amazinnngggg.
What also separated Air Force from the competition was their very complete work order with exact time they would show up. The technicians gave me a call 30 minutes before arriving and they got to our place 30 mins early:) This was very much appreciated since our appointment was later in the day.
THEIR BOOKING WINDOW WAS ONLY AN HOUR. Not 3, not 4, one hour! Another reason to go with them...you do not have to wait around all day wondering when they would show up.
When the technicians arrived, they explained everything they would do in complete detail. They had to cut a piece of fence to feed the vacuum through the basement window but they patched that up and any holes they made in the vents. The job was very clean and professional. They showed me the before and after pics and were done in just over two hours (which means I know they were relentless in trying to suck up all the dust and find each nook and cranny of the ducts).
Payment was very easy (They take AMEX, yes this is a pro since not everyone does) and I tipped accordingly.
I only wished they did HVAC services as well!!!
I will not hesitate to use Air Force for my duct and dryer vent cleaning in the future (3 years to be exact!) and I am glad I went with them as we really wanted to feel we were getting our money's worth.
Expensive (but still cheaper than a lot of the other top companies) and flexibility and good reviews is why we chose Air Force for our Duct Cleaning!
- Company Response
Thank you so much Vijay for the review and the business. Much appreciated. We are so glad that we were able to be of a service and we look forward serving you again in the future.
Thanks for letting us know about paint incident..Please note that we are happy to cover the cost of paint damage please contact us at our office 416 762 5327.