First of all a cordial greeting and apologize for the misunderstanding.
Honestly this is a surprise for us, we work hard for our customers satisfaction, that’s our first goal as a company and that’s why we are the best winners award 2020 based in Home Stars ranking. According of our files, your house was done last summer of 2019! But all good, we are here, let us explain to you and clarify several points:
1. We did your free inspection and how you said you agree with us. Onces we finished your home, we showed to you all the work that we did and we sent to you 12 years warranty and you received satisfactory.
2. Our Exterior Caulking services, include seal the gaps between the frame of the windows and the surfaces (brick, precast, stone, stucco, metal, etc.) In other words, we seal the perimeter around the windows, doors and garages. Plus that we seal the perimeter of the vents and pipes around the house. So, your house is sealed 100% nice and clean and you don’t have leaks.
3. The services about you are referring “glass insert“ comes from the factory with the window or the door. The name of that service is “glazing” to do that kind of work properly, we have to use special type of material and different tools, because is other type and specific work. In that way, we will be more than happy to do a quote for you to do that service that you are worried about. We are here always to help our clients.
We wish that this information can help you to clarify the situation,
Thank you for contacting us,
Team Kanata Caulking