J and J Moving Company

We had a long-distance move from Newmarket to Kincardine. We moved a 3 bedroom house + garage. The team, Scott, Q, and Courtney was courteous and professional and efficient the whole time. The move was completed on the same day due to a very efficient tight pack of the truck we were able to complete the move in a single trip.
It was a pleasure dealing with John, as he made a backup plan for any potential extraneous items that might not have fit in the initial trip.

Scotty and Q helped move me back to Ottawa, from Toronto, and did a fantastic job. Very nice, personable guys. Super efficient, and they handled all my items with care.

I chose this company based on the many positive reviews. Don’t let the reviews fool you. I was quoted $125/hour from point A to point B, which was another reason for choosing this company. I was also told the workers would begin at 7 a.m., would work quickly, and would adhere to COVID-19 protocols. All of this information originally given by John was untrue.
The workers arrived at 7 a.m. but did not get out of the truck and walk to my door until 7:30. A third worker arrived at 8:15 am. I was never informed of or agreed to a 3rd worker. Absolutely nothing went on the truck until 8:40 am. even though everything was packed and labeled. Everything was ready for the truck except for a bed that needed to be taken apart and a mirror removed from a dresser. At 8:45 am I was informed that one of the workers had sprained an ankle and was therefore unable to carry items to the truck. He spent 3 and a half hours wrapping copious amounts of plastic wrap and tape around the one bedroom furniture. With my help and my brother’s help the truck was finally loaded at 1:00 pm. 6 hours to load. And most of that time was spent arguing where items should be placed on the truck as there were “no straps to tie anything down.” Once loaded, the workers informed me that they had to go to Popeyes for lunch and that they could not take the highway to Barrie due to a weigh station, where the truck and my belongings would be confiscated.
When they FINALLY arrived at location B they placed 12 very heavy bins labelled “garage” on the second floor, did not give me the hardware to reattach the mirror to the dresser and broke the leg off the bed frame. I was then informed that I was never quoted $125 hour but $150 when 3 workers were used and it was not point A to point B but dock to dock. Total-one thousand five hundred cash. If I wanted a receipt I would have to pay taxes. (Which I believe is illegal).
Once calmed down, I informed John first thing the following morning of what had transpired. He later text me to let me know that he and Scott would personally come to my new location and move the heavy bins and fix the bed. I called many times for the following 2 weeks and each time received the answering machine. I finally received a follow up text informing me that the hardware was left and the leg was loose and just needed a bit of glue.
I did not ask for money to be returned even though,
1. I started paying at 7 and they did not begin at 7 (one started after 8)
2. I payed for 3 workers but did not agree to or was informed of
3. I payed for 3 workers when one could not move anything due to a sprained ankle.
4. I payed for them to go sit at Popeyes and have a nice leisurely lunch
5. I payed for them to take the backroads from Brampton to Barrie as they could not go on the highway.
6. I payed for bottles of water for them to drink as they came unprepared.
7. I had to hire someone to come and move the heavy bins back down to the garage.
8. I payed from dock to dock even though this was not the original quote.
9. I payed for a worker to spend 3 and a half hours wrapping bedroom furniture.
10. I had to have my brother and myself carry things to and from the truck.
All I asked for, was the bed to be fixed.
This bedroom furniture is new and very heavy. It’s not the kind of bed you can just push to move it. It takes one strong person to lift a corner up even a few centimetres. Nothing can be “just loose” because of it’s weight. When my brother lifted the corner and I took out the leg, it had a large broken dowel In the middle and 4 screws broken off. Not the kind of thing that just needs a “little glue”.
As an aside, the workers did not wear masks or wash / disinfect their hands. On the trip to Barrie my brother went and bought masks and handed each worker a mask upon their arrival.
My lesson learned: Get EVERYTHING in writing before hiring a moving company.
Your takeaway: Don’t hire a company based on by-the-hour.
I spoke with at least 30 companies before making my choice. Each one offered something different. Many gave me quotes for the entire move ($600-$700). At the time I thought this was a ridiculous amount. If only I had known that companies who quote by the hour, WASTE TIME!!

Hired J&J moving company to move within Toronto. The gentlemen were amazingly quick and very polite. They got everything done in a little over two hours due to their efficiency and organization. I will definitely hire J&J moving company should I move again.

Another successful move thanks to John and his crew!
I dealt with this company a few months earlier (based on great HomeStars reviews) and had a great experience. So I had to use them again.

Contacted John at J&J requesting a move of an old piano and other items from years of hoarding of junk and stuff in the basement. Called the same day and they came to the rescue. The J&J team was professional and very nice.

Fall Cleaning done!

I had high expectations after reading so many great reviews.
It was a long distance move from Toronto to Vancouver and I was nervous about moving my belongings across the country for the first time. John gave me a great price and was very responsive in his communication with me and took the time to answer all of my questions and worries. The day of my move-out went well, the team was friendly and professional and ensured my belongings were safe and protected.

The movers moved my belongings successfully into my condo and my belongings all arrived in Vancouver undamaged.

Never using movers before, I was worried with all the horror stories you hear. The movers were so kind, efficient, didn't damage anything! And the price was extremely reasonable. Thank you!

J&J Moving provided their services to move my belongings from a one bedroom plus den condo downtown Toronto to Waterloo.
The condo building is 80 stories and everything had to be moved from the condo down a long hallway to an elevator, down another long hallway to a freight elevator and then down an even longer hallway to the loading docks. The condo corporation allowed us 2 hours to make this move. As fast as Scotty and his team worked, this was not possible.
Once our moving time slot was over, they negotiated graciously with others using the elevators in order to get fit us in and get the move done.
Once on the road to Waterloo the remainder of the move was perfect. No damage and the rates were as quoted.
This is not the first time we have used J&J Moving and I am happy we used them again. I wouldn’t hesitate using their services again or recommending their services.

I saw that J and J was one of the top rated movers on home stars so I requested and quote from a few companies on the home stars website and he was one of the first to respond to me. Some companies didn't even get back to my request for weeks. He was nice enough to come over to my house for an in-home assessment during covid and took the necessary precautions to keep us safe. Having someone willing to come over was great since I was sick of filling out online forms listing all of the contents of each room of my house. He was friendly and professional and provided me with a flat rate quote a few hours after he left my house. I decided to go with them after getting a few other estimates because he was by far the cheaper option and gave me a flat rate so I wouldn't have to worry about paying by the hour. He was available by phone and email through the whole process. His movers were professional and really hard working. We had some hitches with our house closing which were out of the movers hands but John helped to make those issues as smooth as possible. In the end we got loaded up and unloaded as quickly as possible. The movers wrapped and moved more damagable items with care and even came back for a 3rd time to my old house to just carry the more breakable things (we were just moving down the street.) The guys stayed late until the job was all done and everything made it safe and sound. John was a man of his word with the original price and also answered my email after the move when I thought I lost something and thought it might have been left behind (which I later found in the house of course!) Great experience overall and would definitely recommend/use again.

I've moved with J&J twice now, and both times they've been super prompt, friendly and efficient. My belongings were packed and moved carefully, including when no elevators were available and heroic efforts were made to budge some very heavy items. Life-saving service for a small-stature woman moving house on her own. Can highly recommend!