Unfortunately a couple years ago we added a manufacturer to our list due to their quality listing, reviews, lead time and manufactured in Ontario which was a plus for us, we always look to support Canadian growing companies. Fortunately we only have purchased a maximum of five doors through this company. After having issues with the quality and realizing they have faked their reviews we discontinued using their products and services. Since we and other Garage Door companies have complained to the BBB they could not afford to refund all the customers they have serviced, and closed down.
We insure all of our clients the manufacturers we deal with for our doors are %100 reputable such as Richard-Wilcox, a fully Canadian company established in 1912, Safeway, Doorlink, and Wayne Dalton.
We are sorry to hear your door was one of the purchased from the 5 doors, and we were happy to replace it for you with a brand new door from our trusted manufacturer for free of charge, and you should rest-assure that this will not happen next year.
At ONC Garage Doors we honour our warranty no matter what the cost.
Thank you for your review and we're happy you were happy with our response.