My garage cables unravelled and come off of the drums, making my garage door inoperable. I reached out to ONC and I really appreciated Katies responsiveness, and how she was respectful throughout all of our communications. She was kind enough to have the team diagnose my garages issue through pictures and videos, so that I would not have to pay for an on-site quote.
The issue was repaired in a timely manner - afterwards the team walked me through what the repair entailed and what was fixed, which was really helpful for my understanding.
A few weeks after the initial repair, the same/a similar issue happened, so I reached out to ONC again and the response was immediate. John came out to see the issue the very next morning, and the team upheld their warranty, which meant a lot to my family and I. They replaced the cables as well as some brackets to try to get to the bottom of the root cause of the issue.
To Katie, John and the rest of the team, thank you very much for standing by your work, your responsiveness, patience, and quality. You put me at ease during a stressful situation; It meant a lot to me and Ill be sure to refer others to your services in the future.