Both my daughter and I needed bins within a few weeks of each other. I paid a $500 deposit, my daughter $600 for hers. They delivered my bin a day early -- before my house even closed. They were supposed to refund the difference between our deposits and the actual cost for tonnage ($89 per ton.) I received no invoice and no refund. It cost me $500 to dispose of a few 2x4s and some old carpeting. My daughter received an invoice an invoice for 3.5 tons when she only had a few wheelbarrow loads of garbage to haul. To make matters worse, they never refunded her the difference between her $600 deposit and the $350 or so they invoiced.