Scrubbi

I moved to Canada recently and rented out an apartment which I wanted to get thoroughly cleaned. I found out about them online and checked with them. With the add-ons and all the total came out to $400 which I was charged immediately.
On the day of cleaning, half an hour past the scheduled time they mailed saying there's no one available and the appointment was pushed by 2 days.
I tried calling them up and the nightmare began. Firstly, there are three lines - a booking one which is very prompt with no waiting time; a second one for upcoming and ongoing appointments - which you can never get past and whom no one responds to your voicemails on; and a third one for past appointments which again no one answers.

After much ado I managed to talk to a person who told me he will try to reschedule it 2 hrs down the line. After waiting for 4 hours I got no one and after multiple tries I finally managed to connect with them and they cancelled the appointment and promised a return within 10 days.

20 days down the line and I still do not have a refund. Fair to say it's as good as lost. Tired of following up with them.